HSBC PPI Advice

Webbigail

Good Afternoon All,


I have heard back from HSBC confirming that I had Personal Loan Protection on a Personal Loan which was taken out in 2003.


Am I able to put in a complaint or was it too long ago? My husband remembers at the time that we were told we had to take it with the loan to be approved.


They have requested that I send in the questionnaire which I have printed today.


Any advice would be greatly appreciated.


Thanks

Nasqueron

Webbigail wrote: »

Good Afternoon All,


I have heard back from HSBC confirming that I had Personal Loan Protection on a Personal Loan which was taken out in 2003.


Am I able to put in a complaint or was it too long ago? My husband remembers at the time that we were told we had to take it with the loan to be approved.


They have requested that I send in the questionnaire which I have printed today.


Any advice would be greatly appreciated.


Thanks

No it's not too long back but unless you get lucky with an auto-payout, simply claiming you were told you had to have it is a non-starter - you can't prove that (the onus is on you, as the accuser, to provide the evidence).

So look at stronger stuff like if the PPI was included in the loan (so one monthly payment) or if you had good work benefits if you were off sick or redundancy pay (in the civil service anyway)

Insider101

You can complain, but you need to be aware that it might be viewed with some cynicism - that is what everybody says!

Webbigail

thanks for you help.


My husband remembers the salesperson telling us we had to have it or the loan wouldn't be approved.


Is that not enough? Its the truth!

Webbigail

Sorry, just a quick update. Back when the loan was taken out my husband was entitled to 12 months sick pay from his job as a store manager.


I will include this information on the questionnaire.

Insider101

Webbigail wrote: »

thanks for you help.


My husband remembers the salesperson telling us we had to have it or the loan wouldn't be approved.


Is that not enough? Its the truth!

Possibly. Possibly not. If they turned around and said "Can you provide any proof of that? No, thought not. Just another greedy chancer looking to get on the bandwagon. How convenient that he's suddenly had this 12 year old bout of memory after all this time". What would your response be?

The above is just a bit of devil's advocate. If you are credible, consistent and believable in your story, you may well be successful. But surely you can appreciate why they are not just going to throw money your way without question on the basis of an unprovable allegation surrounding an alleged conversation 12 years ago. Otherwise, anyone could just make anything up and they'd probably be out of business in no time.

It wouldn't hurt to mention your husband's sick pay assuming he was the insured party on the policy but be prepared that you might be asked for proof of this as well.

Nasqueron

Webbigail wrote: »

Sorry, just a quick update. Back when the loan was taken out my husband was entitled to 12 months sick pay from his job as a store manager.


I will include this information on the questionnaire.

Make sure you get the exact policy wording from the employer first, 12 months full sick pay is almost unheard of (even the civil service only get 6 months full 6 half pay) - if it was 12 months full then get it in writing and put that as part of your complaint.

Also double check if the loan and PPI premiums were 2 separate payments or not

Nasqueron

Webbigail wrote: »

thanks for you help.


My husband remembers the salesperson telling us we had to have it or the loan wouldn't be approved.


Is that not enough? Its the truth!

Basically truth or not, you can't prove it so it's not worth focusing on this