Ppi claim not upheld by the Ombudsman

Nelly55

Just received the Financial Ombudsman's decision after a 2 yr 8 month wait! Our claim for the mis selling of PPI from Nationwide was not upheld but have been told we can appeal. Would love to know if anyone has successfully achieved this?

tomtontom

What are your grounds for complaint?

magpiecottage

Presumably, this was an adjudicator's decision so you can go to an Ombudsman if you wish. They overturn about 11% of complaints.

However, this does demonstrate that, contrary to what the claims chasers would have us believe, the mere existence of PPI does not demonstrate misselling. If it did then the adjudicator would have been obliged to have found in your favour.

Nelly55

Not sure if I am replying properly! We believe we were mis sold due to being coerced into thinking our application for a loan wouldn't be passed if we didn't take out the PPI. The adjudicator said as we had ticked the box for it we knew what we're signing for. He didn't take into consideration the fact that we had phone conversations by Nationwides forceful sales people.

McKneff

I have to agree about the ticking the box, if you did this, you agreed that you had read, understood all the terms and conditions and signed on the dotted line.
He will have taken into consideration what you say was said to you but you cannot prove what the sales people said to you.


~Sorry, but I really don't think you are going to get anywhere with this.

Nelly55

We ticked the box because we were verbally told it would go against our application. We already had insurance with my husbands then employer. Surely they would have had a duty of care to see if the insurance was appropriate for us?

dunstonh

We believe we were mis sold due to being coerced into thinking our application for a loan wouldn't be passed if we didn't take out the PPI.

What evidence exists to support that allegation?

He didn't take into consideration the fact that we had phone conversations by Nationwides forceful sales people.

If it was forceful, why did you not complain earlier?
What evidence exists to support your allegation it was forceful?

Your complaint reasons are very weak.

Surely they would have had a duty of care to see if the insurance was appropriate for us?

Only if it was an advised sale. Not on non-advised sales.

addedvaluebob

magpiecottage wrote: »

Presumably, this was an adjudicator's decision so you can go to an Ombudsman if you wish. They overturn about 11% of complaints.

However, this does demonstrate that, contrary to what the claims chasers would have us believe, the mere existence of PPI does not demonstrate misselling. If it did then the adjudicator would have been obliged to have found in your favour.

If you remain dis-satisfied with the adjudicators decision then ask for an Ombudsman to look at your case. FOS uphold about 50% of all the Nationwide cases referred to them and Ombudsmen obviously disagree with 11% of adjudicator decisions. This does demonstrate that the financial services industry would rather encourage people to give up their case than pursue it fully.

Stick with it and ask for an Ombudsman ruling, if it goes against you at least you will have given it the best shot

Nasqueron

addedvaluebob wrote: »

If you remain dis-satisfied with the adjudicators decision then ask for an Ombudsman to look at your case. FOS uphold about 50% of all the Nationwide cases referred to them and Ombudsmen obviously disagree with 11% of adjudicator decisions. This does demonstrate that the financial services industry would rather encourage people to give up their case than pursue it fully.

Stick with it and ask for an Ombudsman ruling, if it goes against you at least you will have given it the best shot

Er what?

A 50% uphold means 50% rejection - we have no statistics of how many of these are auto-pay, genuine cases and chancers so nothing can be inferred from that.

The 11% overturn rate proves that overwhelmingly (as in nearly 9/10 cases) the Adjudicator did a good job as the Ombudsman agrees with them.

This case is a classic unprovable hearsay argument that you would expect to fail on that reason alone.

Sorry you feel it was wrong Nelly55 but every claims management company in the land puts in the "felt we were forced to take it" line and it's completely unprovable - you have no evidence to support your accusation and evidence that acts against you (ticked box) and I'm afraid solid evidence trumps verbal claims

magpiecottage

addedvaluebob wrote: »

FOS uphold about 50% of all the Nationwide cases referred to them

There have been 2,143 Ombudsman decisions involving Nationwide Building Society that relate to PPI from 1 April 2013 to date. Of these, 316 have been upheld.

A total of 3,065 complaints of any type involving Nationwide Building Society have been subject to Ombudsman decisions of which 533 were upheld.

By my reckoning that is just under 15% of PPI cases and just over 17% of all cases.