British Airways routes to escalate complaint

Sobryma

Hi, as you see on an earlier thread I am not able to get British Airways to fulfil the most basic of requests, provide a statement of a cancelled break we booked with them.

https://forums.moneysavingexpert.com/discussion/5212023

I now need to escalate this and I am looking for routes to follow. Having recently lost a close relative the way we are being treated is disgusting.

I do not believe there is an ombudsman to cover airlines, so I am looking for routes to complain. Thus far I have thought of the following:

CAA

http://www.caa.co.uk/default.aspx?catid=2211&pageid=12725

Secretary of State for Transport

https://www.gov.uk/government/ministers/secretary-of-state-for-transport

Shadow Secretary of State for Transport

http://www.labour.org.uk/people/detail/michael-dugher

I wonder if anyone knows if the contact details of BA Board Members are publicly available?

Sobryma

Looking on Linkedin it appears that Denize McGregor is their Customer Service Director, will need to trace some way to contact.

richardw

Twitter is likely to get the quickest response.

Sobryma

richardw wrote: »

Twitter is likely to get the quickest response.

Thank you I had not thought of that. I have given them seven days to sort then will start the war!