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British Airways routes to escalate complaint
Sobryma
Posts: 271 Forumite
Hi, as you see on an earlier thread I am not able to get British Airways to fulfil the most basic of requests, provide a statement of a cancelled break we booked with them.
https://forums.moneysavingexpert.com/discussion/5212023
I now need to escalate this and I am looking for routes to follow. Having recently lost a close relative the way we are being treated is disgusting.
I do not believe there is an ombudsman to cover airlines, so I am looking for routes to complain. Thus far I have thought of the following:
CAA
http://www.caa.co.uk/default.aspx?catid=2211&pageid=12725
Secretary of State for Transport
https://www.gov.uk/government/ministers/secretary-of-state-for-transport
Shadow Secretary of State for Transport
http://www.labour.org.uk/people/detail/michael-dugher
I wonder if anyone knows if the contact details of BA Board Members are publicly available?
https://forums.moneysavingexpert.com/discussion/5212023
I now need to escalate this and I am looking for routes to follow. Having recently lost a close relative the way we are being treated is disgusting.
I do not believe there is an ombudsman to cover airlines, so I am looking for routes to complain. Thus far I have thought of the following:
CAA
http://www.caa.co.uk/default.aspx?catid=2211&pageid=12725
Secretary of State for Transport
https://www.gov.uk/government/ministers/secretary-of-state-for-transport
Shadow Secretary of State for Transport
http://www.labour.org.uk/people/detail/michael-dugher
I wonder if anyone knows if the contact details of BA Board Members are publicly available?
0
Comments
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Looking on Linkedin it appears that Denize McGregor is their Customer Service Director, will need to trace some way to contact.0
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Twitter is likely to get the quickest response.Posts are not advice and must not be relied upon.0
This discussion has been closed.
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