CPP Card Protection

Lisa_B_5

In March 2006 I closed a Store Card. I received a letter from GE Money regarding and outstanding amount of 86.89. After contacting GE Money I was told the amount of £70 had been added to my account in May 2007 for Card Protection that I had taken out. Firstly I don't have card Protection and secondly this card was "Dead" I don't use it, I asked twice in March 2006 and then in April 2006 to close this account. I contact CPP card Protection and they said the company which I have the Store card with namely Dorothy Perkins told them I wanted Card Protection in May 2004. This is the first I have heard of this as I find Card Protection a scam. I asked for the money to be refunded and the "Policy" to be cancelled. CPP told me that if I cancelled the policy I would have to pay them the £70 but if I kept the policy for a year they would then refund me. I told them I was paying nothing and to cancel the card. I was told "we've been paid anyway". Apparantely I verbally agreed to a police with DP who informed CPP and so I have GE Money chasing me for £70 and I really do not want to pay this. How can a policy be set up "verbally" on the heresay of another company. If I took an insurance policy out on my house, car, a person I would need to complete a contract and sign. No-one has any documentation to say I have this policy. Any advice would be very much appreciated as I am tearing my hair out!

Lavendyr

I've taken out home and car insurance verbally over the phone, never had anything to sign for either of these things.

I have a card protection policy with CPP and have always found them to be very good. Often when you open a bank account or get a new credit card, the company providing it will offer you card protection over the telephone - they should tell you how much it will cost, but there is no need to sign anything - you just agree to it there and then.

Are you sure you have never received any policy information through the post? CPP have always sent me a yearly policy document stating what cards and other items I have registered to the policy. If you've never received any documentation something has gone wrong somewhere.

tom188

If you agreed to a continuous purchase authority payment on your original application form then cancelling the card will make no difference, the CPA has to be cancelled with the vendor.

I say pay then sort out any mess afterwards, if you have any your credit rating will be taking a real hammering and if they record a default you will get no credit from anywhere reputable for the next six years.

wannabemedic

Hi, I'm in a dispute with CPP at the moment, would any of you helpful people have the address/fax of their managing director or someone with common sense who could address my complaint?

In my experience it takes someone at management to sort out a simple query with simple common sense, something which is lacking at CPP. :rolleyes:

jonnyb

01904554500
holgate park, york, YO26 4GA.

Diane Cheesebrough, Group Consumer Sales and Services Director
Diane’s responsibility is managing customer acquisition, in-life experience and retention via CPP’s inbound and outbound telephone channels, which have a key role in optimising corporate profitability and value to the customer. She is also responsible for ensuring Best Practice across the Group, demonstrated by achieving highly commended in the UK’s National Customer Service Awards. She is a qualified Associate of the Chartered Institute of Bankers, joining the company from Barclaycard in 2003.

Eric Woolley, Group Chief Executive
As Group Chief Executive, Eric is responsible for developing and executing the Group’s business strategy across Europe, North America and Asia. Eric joined CPP in 2003 from an oil services company, Expro International Group Plc, where he was Group Finance Director. Prior to this, Eric was Group Finance Director of Vp Plc. Before working in industry, Eric spent several years with Credit Suisse First Boston where he was Vice President – Mergers & Acquisitions.