McAfee refund problems

Golfnut_2

A payment was taken by McAfee on an automatic renewal on 15/4/2015. I uninstalled McAfee 9 month ago because of problems and notified McAfee. Having received an e mail that this had been taken I went on the McAfee web site to try and obtain a refund but was unable to get anywhere, I kept getting messages saying ' Web page has a re direct loop'. I went on the McAfee forum page and the phone numbers listed were all unobtainable. I did a web search for UK assitance and found a site called Guru Aid who claim to be McAfees representatives in the UK. The operator wanted remote access to my computer in order to obtain my refund. This I refused for obvious reasons. I then found the phone number for the UK McAfee office and was re directed to a very helpful young lady in the Phillipines who states she has arranged my refund.
A note of warning to anyone, McAfee are quick enough to take your money but make you jump through many hoops to reclaim it. :mad:

Oblivion

Lesson to be learned here ... first thing to do after installing paid-for software is to visit your account on their website and turn off automatic renewal.

Esqui

Second lesson: never google for a company's support number!

Annie1960

Do they have a Twitter account? Sometimes complaining publicly on Twitter gets you through to the right people to sort out your issue.

Big_Graeme

The biggest lesson is never pay for software in the first place :-D