Gym membership continued to charge for 18 months after cancellation?!
callumirvine
Forumite 1 Post
Firstly I know i should have cancelled the direct debit and checked my bills, but I only get a yearly statement for this account.
I started a gym membership back in 2011 for £52 per month.
When I moved away at the end of 2013, I called and spoke to a rep to cancel. It was my recollection that everything was done and dusted.
After last week checking my savings and billings account, I found a £52 transaction from the company every month for the last 2 years.
After speaking to their membership manager, she says they only accept written confirmation of cancellation, so my membership has continued all this time. The last time I signed into the gym was July 2013 and they have that on record. Costing over £1000
They refuse to refund me any money for this period of membership, is there anything I can do?!
I started a gym membership back in 2011 for £52 per month.
When I moved away at the end of 2013, I called and spoke to a rep to cancel. It was my recollection that everything was done and dusted.
After last week checking my savings and billings account, I found a £52 transaction from the company every month for the last 2 years.
After speaking to their membership manager, she says they only accept written confirmation of cancellation, so my membership has continued all this time. The last time I signed into the gym was July 2013 and they have that on record. Costing over £1000
They refuse to refund me any money for this period of membership, is there anything I can do?!
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Replies
The gym has no concern about when you last may have used the gym - so much of there profits are from those that don't attend all the time - its easy money and not really there problem, its the customers loss not making use of the facilities they are paying for..
You might be able to make a direct debit claim - but then again you didn't give the required notice - and you would likely face debt collectors \ further action as they then recovered the money for the facilities that they had made available for nearly 2 years..
I have a annual travel card for work, but for the last couple of months have cycled to work everyday, but I don't think of getting a refund on that as ive chosen not to use it..
Check T & C for more details.
Chalk it up to experience, read the T&C's in future.
1) You need to put your cancellation in writing
2) You need to cancel the diect debit