Should I attempt switch while "system issue" on my account?

RebTech

In December I moved into a rented all-electric flat (night storage heaters) supplied by Scottish Power. On contacting them I was told I was on their standard tariff. I replied asking whether it was Economy 7 (I realise it almost certainly is but wanted official confirmation before initiating a switch).

Never got a reply to that question. Instead, on 28 Feb received an email saying there is a "system issue" with my account and they'd update me within 28 days, which they did not. Yesterday I emailed saying this isn't good enough and got a reply saying a complaint had been raised on my behalf but offering no more info about the problem.

So my question is, in this situation, is there any point in trying to switch away from SP or is that just going to cause more complications? Opinions please.

davidgmmafan

Hmm sounds eerily familiar. NPower used to say they had a specialist team to bill no standard meter (but even they could bill economy 7) but I never saw any work come back from this team as done.

That said it could be simply something wrong with the billing system preventing them from issuing the bill. Putting it another way if they can't bill you now do you want to risk staying with that supplier?

So long as there are two readings the supplier should be able to bill you on economy 7, however there is a slim chance you are on something else (like economy 10). Doesn't it show the tariff on your online account?

RebTech

I don't have an online account. The issue appeared before the first bill was due. (Interestingly, at one point they said I should ignore any bill, which seems a bit risky.)

giraffe69

I don't have an online account.

Registering for one might enable you to see and know more.

RebTech

giraffe69 wrote: »

Registering for one might enable you to see and know more.

Thanks, that seems worth a try.

Edit: that was quick and easy but I can't see any helpful info except that the next bill date is 26 May. Aren't they normally quarterly? (Moved in early Dec.)

2nd edit: I've searched and searched but can't find any way to enter meter reading(s). That seems suggestive.

RebTech

Feeling slightly foolish having now found the link on the SP website for meter readings, HOWEVER, when I click on it I get "You are not authorised to view this page" and it tells me to log in, despite the fact that I am logged in (tried it more than once, no doubt about it).

The enquiry SP are still failing to answer, months on, is whether I'm on E7, despite them having asked for and been given a photo of the meter board. So the "system issue" is obviously with regard to metering. (The fact that they persistently use the wrong address despite being corrected, and acknowledging the correction, more than once, I'm guessing is coincidental.)

I emailed onlinecomplaints@scottishpower.com with my account number and link to this thread on Thursday but there's been no response as yet.

footyguy

RebTech wrote: »

In December I moved into a rented all-electric flat (night storage heaters) supplied by Scottish Power. On contacting them I was told I was on their standard tariff. I replied asking whether it was Economy 7 (I realise it almost certainly is but wanted official confirmation before initiating a switch).

Never got a reply to that question. Instead, on 28 Feb received an email saying there is a "system issue" with my account and they'd update me within 28 days, which they did not. Yesterday I emailed saying this isn't good enough and got a reply saying a complaint had been raised on my behalf but offering no more info about the problem.

So my question is, in this situation, is there any point in trying to switch away from SP or is that just going to cause more complications? Opinions please.

Based on this earlier thread of yours, it is NOT E7

https://forums.moneysavingexpert.com/discussion/5168528

Attempting to switch suppliers with such metering as you have invariably ends in tears.

RebTech

footyguy wrote: »

Based on this earlier thread of yours, it is NOT E7

https://forums.moneysavingexpert.com/discussion/5168528

Attempting to switch suppliers with such metering as you have invariably ends in tears.

Sorry, I don't understand how you deduce from what's said there that it's not E7. I've been trying since December to find out whether it's E7 or not, I can't believe it's that obvious.

Your comment about switching does seem sensible though.

RebTech

I just noticed two different account numbers on emails from SP, that can't be good!

Edit: Also just discovered that, while uswitch say E7 MPANs start 02, mine start 18. Don't suppose anybody knows what that means?

Later: Sorry, cancel that, seems the ones I have are the core data while uswitch is talking about the supplementary data. Sheesh!