Praise: Tesco Direct Customer Service Centre, Dundee

butterflymum

:T a big 'well done' to the staff there, for reacting efficiently and effectively to resolve an issue which recently arose with an order.

Gleek

I agree, we had a tiny mistake with an order (cheap Christmas decoration bought in the sale last month) They'd have been easily re-glued but I emailed them to let them know to check the stock incase of any other problems as all four had come unstuck.

The lady on the end of the phone not only insisted on sending another four out for free, she refunded the £3(!) that they'd cost in the first place AND sent them next day delivery to my house (it'd been a click/collect). Above and beyond