myHermes Missing Parcel - Insured £250

d5vnt

Hi everyone.

I purchased an electrical coffee grinder worth (£450) from gumtree and both of us had a little discussion on postage options and finally settled with myHermes to cut costs. Boy that was a big mistake.

The parcel was dropped off at the sender's local ParcelShop and it was shortly picked up by myHermes the same day and the parcel arrived at their central hub the next day. This is where things get messy.

The online tracking for this particular parcel halted and there was no update for days. After two days of waiting, I notified the sender to contact myHermes which he did and myHermes opened up an investigation.

Another 48 hours passed and myHermes confirms the parcel is lost.

Now, I understand that myHermes EXCLUDES compensation for damaged electronics but what about MISSING parcel that contains electronics? The parcel was insured up to £250 but what are the chances of getting this back?

I'm so tempted to convince my sender to report to them that its actually a non-electronic mechanical item.

Any advice will be greatly appreciated.

Cheers.
John.

wealdroam

d5vnt wrote: »

Hi everyone.

I purchased an electrical coffee grinder worth (£450) from gumtree and both of us had a little discussion on postage options and finally settled with myHermes to cut costs. Boy that was a big mistake.

The parcel was dropped off at the sender's local ParcelShop and it was shortly picked up by myHermes the same day and the parcel arrived at their central hub the next day. This is where things get messy.

The online tracking for this particular parcel halted and there was no update for days. After two days of waiting, I notified the sender to contact myHermes which he did and myHermes opened up an investigation.

Another 48 hours passed and myHermes confirms the parcel is lost.

Now, I understand that myHermes EXCLUDES compensation for damaged electronics but what about MISSING parcel that contains electronics? The parcel was insured up to £250 but what are the chances of getting this back?

I'm so tempted to convince my sender to report to them that its actually a non-electronic mechanical item.

Any advice will be greatly appreciated.

Cheers.
John.

I think you are right... that exclusion only covers damaged goods, not lost goods.

However, put that aside for a moment.
If the seller contracted the carrier, the seller is responsible for the goods until they are delivered to you.

In other words, if the goods really are lost, then the seller should refund you all monies paid and pursue the carrier for his losses.

marliepanda

wealdroam wrote: »

I think you are right... that exclusion only covers damaged goods, not lost goods.

However, put that aside for a moment.
If the seller contracted the carrier, the seller is responsible for the goods until they are delivered to you.

In other words, if the goods really are lost, then the seller should refund you all monies paid and pursue the carrier for his losses.

This is a private sale on Gumtree. Enforcing that will be nigh on impossible.

George_Michael

This is a private sale on Gumtree. Enforcing that will be nigh on impossible.

Why?
If the OP has some sort of proof showing that they purchased the goods and also proof that said goods were not delivered but were lost by the courier, I would have thought that private sale or not, there would be a very good possibility that legal action would be successful.

I realise that winning doesn't guarantee getting the money back, but unless the seller wants to default on a court judgement and risk their credit rating, any sensible person would pay up once the case had gone against them.

d5vnt

George_Michael wrote: »

Why?
If the OP has some sort of proof showing that they purchased the goods and also proof that said goods were not delivered but were lost by the courier, I would have thought that private sale or not, there would be a very good possibility that legal action would be successful.

I realise that winning doesn't guarantee getting the money back, but unless the seller wants to default on a court judgement and risk their credit rating, any sensible person would pay up once the case had gone against them.

marliepanda wrote: »

This is a private sale on Gumtree. Enforcing that will be nigh on impossible.

wealdroam wrote: »

I think you are right... that exclusion only covers damaged goods, not lost goods.

However, put that aside for a moment.
If the seller contracted the carrier, the seller is responsible for the goods until they are delivered to you.

In other words, if the goods really are lost, then the seller should refund you all monies paid and pursue the carrier for his losses.

Thanks for the reply everyone!

I'd like to point out that I paid the seller via gift @ paypal and have been doing so with no problems for the past few years. The seller is indeed supportive and has taken the extra mile (as they should) to catch up with the courier.

Of course, there is proof of purchase. Our texts on iMessage has every word and revealing everything in discussion (haggling, offer price, courier selection, etc).

I don't have an issue with the seller as we discussed together regarding postage options and I did suggest myHermes as it was the cheapest for an item this heavy (It's 15kgs and a large sized parcel, how did myHermes lose it?!).

There is definite proof that the seller sent it and I'm sure receipts and etc are there too.

Any suggestions? Should I just force the seller to refund completely?

[Deleted User]

I presume you tracked the parcel and not the seller?

How did you pay the seller?

d5vnt

Deleted_User wrote: »

I presume you tracked the parcel and not the seller?

How did you pay the seller?

The seller passed me the tracking number shortly after dropping it off at his local ParcelShop.

I paid the seller via PayPal (gift).

[Deleted User]

d5vnt wrote: »

The seller passed me the tracking number shortly after dropping it off at his local ParcelShop.

I paid the seller via PayPal (gift).

Its not possible the seller scammed you in some way?

Obviously pay-pal gift is non refundable unlike paying by pay-pal normally.

The seller needs to pay up as its there responsibility to make sure you get the goods although I doubt they will.It's up to them to put a claim in not you.

I never use pay-pal gift for this reason.

visidigi

When you say it was worth £450 and you covered it for £250 and you paid paypal gift...how much did you actually pay for the item?

If the advert shows it as working then you should be covered, but I must admit it all sounds a bit suspect to be honest.

photome

d5vnt wrote: »

Thanks for the reply everyone!

I'd like to point out that I paid the seller via gift @ paypal and have been doing so with no problems for the past few years. The seller is indeed supportive and has taken the extra mile (as they should) to catch up with the courier.

Of course, there is proof of purchase. Our texts on iMessage has every word and revealing everything in discussion (haggling, offer price, courier selection, etc).

I don't have an issue with the seller as we discussed together regarding postage options and I did suggest myHermes as it was the cheapest for an item this heavy (It's 15kgs and a large sized parcel, how did myHermes lose it?!).

There is definite proof that the seller sent it and I'm sure receipts and etc are there too.

Any suggestions? Should I just force the seller to refund completely?

Have you seen in a parcel companys warehouse when its full? its not a surprise that they lose some, although in my experience they usually turn up a day or so later unless they have been nicked of course

d5vnt

Deleted_User wrote: »

Its not possible the seller scammed you in some way?

Obviously pay-pal gift is non refundable unlike paying by pay-pal normally.

The seller needs to pay up as its there responsibility to make sure you get the goods although I doubt they will.It's up to them to put a claim in not you.

I never use pay-pal gift for this reason.

I doubt its a scam as seller had a good record on gumtree (1+ years exp seller) and he has been updating me daily about responses from myHermes.

visidigi wrote: »

When you say it was worth £450 and you covered it for £250 and you paid paypal gift...how much did you actually pay for the item?

If the advert shows it as working then you should be covered, but I must admit it all sounds a bit suspect to be honest.

I paid £200 for the item. It's worth £450 new but it's slightly used and the price is just right for it being a used item. The advert states everything is in working order.

What's everyones opinion on whether myHermes will compensate the item being electronic but missing?