Default First Utility - awful customer service

Angel_Advisor

Was with these guys until beginning of June last year. Paid my variable DD end May (clearing the a/c in full) & awaited a final bill for 2 days usage when my a/c transferred to Ovo. A bill duly arrived for £56.60 :0( !! I obviously disputed this. All I can say is it has been 10 months of pain !! Eventually, after complaining several times, no return phone calls, no replies to my letters, a/c transferred to debt collectors, harassment from them day & night, i threatened to take them to the Ombudsman. Today it has finally been resolved. I had sent them an invoice to charge THEM for MY time for £130 which they have duly agreed to pay, they have also recalculated the account & low & behold I am £52.62 in credit with them, finally, they owe me a Duel Fuel discount of £162.00. A cheque is on its way. Situation resolved They say patience is a virtue (please also note, I had smart meters fitted which makes it worse imo)