Samsung Galaxy Note 10.1 frozen on boot screen?

henrygregory

Hi, I have a Samsung Galaxy note 10.1 GT-N8010 which is failing to boot.

When I switch it on, it just shows the black boot screen with "Samsung GALAXY Note 10.1" across it. If I reboot, same thing comes up. It has no SD card installed.

I have searched online, but can't find anything which would help me.

Any ideas?

enfield_freddy

try doing a reset http://www.androidpit.com/forum/602045/samsung-galaxy-note-10-1-how-to-hard-reset-your-samsung-galaxy-note


and https://www.youtube.com/watch?v=ozLJ1JrxEnM

henrygregory

enfield_freddy wrote: »

try doing a reset http://www.androidpit.com/forum/602045/samsung-galaxy-note-10-1-how-to-hard-reset-your-samsung-galaxy-note


and https://www.youtube.com/watch?v=ozLJ1JrxEnM

Thanks for your post, I tried these but they did not help. I think it is going to have to take a trip down to the Samsung store

JJ_Egan

What about the battery when you plug the charger in .

henrygregory

JJ_Egan wrote: »

What about the battery when you plug the charger in .

The trouble is that I can't get the battery out as it is the tablet. But when I plug the charger in, it just recharges the battery and then the same thing happens. If I unplug, it behaves in the same way. It doesn't make any difference. :cool:

Going to take it to my nearest Samsung shop and see what they say as is only just over 2 years old and I would have expected it to last slightly longer given how much I paid for it. Fingers crossed!

Marktheshark

You done the press and hold power button, if it does not re-boot, you keep it held down for 3 cycles and then the re-load screen should show.

JJ_Egan

henrygregory wrote: »

Going to take it to my nearest Samsung shop and see what they say as is only just over 2 years old and I would have expected it to last slightly longer given how much I paid for it. Fingers crossed!

Your rights under Sale of Goods are against the vendor .Samsung's extra warranty is a limited warranty .
So if they reject then you would require a engineers report to support any claim against the vendor .