Wowcher Rip off

mcbain119

I bought a Wowcher offer for a wedding photography package at Christmas for £299.00. I didn't have a date set at that point but on the email from Wowcher it said the offer was valid until 30/04/15. I tried to book the photographer this week but was told he was unavailable for that date.

I then asked Wowcher for a refund but was told by Wowcher as it was over 30 days I was only entitled to 50% as a Wowcher credit.

This term was not mentioned on the email from Wowcher with the code or the receipt I received from Wowcher after the purchase.

I feel scammed and completely ripped off!

Do I have any come back ?

tomtontom

Scammed and ripped off in one sentence

Why leave it until the last minute to book?

mcbain119

I only just confirmed the wedding date this week and I knew the voucher was valid until the end of this month.

I was attempting to book the photographer for April 2016.

pinkshoes

You have met the T&Cs required by the voucher and tried to book within the timeframe.

What does it say in the T$Cs about if the date is not available? Obviously you choose your wedding date based on location availability, not photographer availability, so you should be due a FULL refund as the service you have paid for cannot me met.

Time for a "letter before action" to wowcher.

mcbain119

Thank you Pink Shoes

mcbain119

pinkshoes wrote: »

What does it say in the T$Cs about if the date is not available?

Wowcher have now offered me a 100% credit which makes me think they are on shaking ground not offering a refund.

I have gone through the T&Cs but I cannot find anything related specifically to case such as mine.

Could anyone point me in the direction of the a suitable template letter?

DCFC79

Google is your friend for a template.