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Do Decision Makers phone you?
Fin53
Posts: 32 Forumite
Hi... Just found this online, but not sure if it's fact. Has anyone had a call from the pip decision maker?
'The Decision
So now that the claimant has been assessed and all the evidence has been provided to the DWP office; all this is looked at by a “case manager” the case manager is new name for “decision maker” he or she will look at the form you completed, the assessment that you had and the information from the health care professional and any evidence that has been gathered.
The case manager dealing with the claim will call the claimant at least 3 times at different times of the day on different days; if they cannot get a hold of them on the first attempt to explain the award and why the rate of the award or non-award has been made, then the claimant will receive this in writing.'
'The Decision
So now that the claimant has been assessed and all the evidence has been provided to the DWP office; all this is looked at by a “case manager” the case manager is new name for “decision maker” he or she will look at the form you completed, the assessment that you had and the information from the health care professional and any evidence that has been gathered.
The case manager dealing with the claim will call the claimant at least 3 times at different times of the day on different days; if they cannot get a hold of them on the first attempt to explain the award and why the rate of the award or non-award has been made, then the claimant will receive this in writing.'
:staradmin 6 weeks from Assessment to award. :staradmin
0
Comments
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Yes they rang me for dd's and my dla. Be warned they ask you how you are. Dont say your fine. They ask if your who you are. Then announce who they are. Must be a trick question.
Then they try and dispute whats in the claim form.0 -
Yes they rang me for dd's and my dla. Be warned they ask you how you are. Dont say your fine. They ask if your who you are. Then announce who they are. Must be a trick question.
Then they try and dispute whats in the claim form.
Good point - my advice is always to tell anybody that wants to discuss anything beit the DWP. HMRC etc, to put their comments in writing then I hang up.
Most of the time I refuse to talk to anybody that rings me up unless I know who they are and I want to speak with them. When the number comes up, I check it, lift the receiver and put it straight back down.
Alternatively if I am busy, they will have to leave a message and I'll decide if I want to talk to them by returning the call.0
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