DWP not receiving forms - anyone else having this problem?

fishybusiness

They've now sent me another form. I've now got to phone them and make an appointment with the JCP (again, this is a problem for me; but I knw there's really no option) to get them to scan it over or something.

They can fax it over.

Get hold of the fax number for the office where your form should go to - you can do it over the phone. Make an appointment to go in and have it copied and faxed.

Done it loads of times after forms have been lost.

TELLIT01

fishybusiness wrote: »

They can fax it over.

Get hold of the fax number for the office where your form should go to - you can do it over the phone. Make an appointment to go in and have it copied and faxed.

Done it loads of times after forms have been lost.

There is no need to obtain the fax number of the owning office. The JC will have that and in any case most stuff is scanned through not faxed, a small but important difference. Items faxed through print on arrival and there is a possibility that they still won't be picked up and/or forwarded to the correct section. Scanned items are e-mailed to the required in-box.
Even if you had the fax number, and access to a fax, the processing centres wouldn't accept anything which hadn't been verified by the JC as genuine.
It is also important to arrange an appointment as many JCs won't see you unless you have an appointment.

fishybusiness

There is no need to obtain the fax number of the owning office. The JC will have that and in any case most stuff is scanned through not faxed, a small but important difference.

Fair enough, all considered, the hassle and loss of immediate income affects people's lives. To get as much info as possible, and be able to confirm documents have reached their destination is important.

JC have told us docs have been faxed not emailed, plus we have in the past been given fax numbers of the correct receiving office, so I don't really know what to say.

One time I was on the phone to a member of staff at one end of an office, complaining forms had been lost, my partner received a call from a JC office about said forms at the same time, both staff were in the same office at opposite ends and had no idea the other was working on the same claim!

eadieb

sometimes you can get the contact details of a vulnerable customer rep in your job centre or find out where the local complaints centre is . I have had some good experience of these helping situations that were getting nowhere.

Mersey_2

benniebert is correct in that the DWP did used to quote this, as it's known as the 'postal rule' by lawyers who serve documents and Tribunals did used to hold this in decisions. However, there have been a number of First Tier - and more importantly, Upper Tribunal decisions - where the DWP were found as a matter of fact not to have sent docs to the Claimant (or worse, in one case backdated a letter which was not sent) and so I don't think JCP/DWP offices rely on this in letters these days.