Broker Fee

JasonHand

Sadly I made the school boy error whilst looking for loans online to fall for a broker who charged me £69.75.

I've contacted them at the time to ask for a refund but not heard anything. I've also asked my bank for a chargeback and they tell me they can't help.

I believe the compnay was lendernetwork but I can't find any details of them on the Internet. On my statement it shows as Lenders Swansea.

Does anyone have any contact details so I could get in contact with them to get a refund.

Obviously I was very stupid but I just wasn't concentrating at the time

Many Thanks
Jason

Tixy

Can your bank not provide further details of the company?
I would have expected them to be able to provide a company name/address.

How did you contact them originally to ask for a refund? do those contact details no longer work?

stator

If you look into the T&C of the website you will usually find a postal address to ask for a refund if you didn't take out a loan.

JasonHand

Well when I noticed what I did I just followed the link from a text on my mobile phone. I now no longer have this text and therefore can't get back to the original form. Really annoyed with myself

TrickyDicky101

Why did you enter your bank details? If you hadn't have done this then they would not be able to successfully charge you this fee.

poppasmurf_bewdley

I would go back to your bank and demand that they do a chargeback in the first instance. Don't ask - tell them.

JasonHand

Thing is they are saying they can't. Is there any kind of legislation I can throw at them so they do as I ask. They are saying they can't do anything.

poppasmurf_bewdley

JasonHand wrote: »

Thing is they are saying they can't. Is there any kind of legislation I can throw at them so they do as I ask. They are saying they can't do anything.

Tell your bank that the payment was taken fraudulently and without your knowledge, and that they have no alternative but to refund you. Don't be put off by minions telling you it cannot be done. If necessary, escalate it until you speak to someone who knows what they are doing.

Pixie5740

Did you or did you not enter your card details and tick that you had read the T&Cs on a loan broker's website? If you entered your card details somewhere then it's likely you did authorise this payment. You need to make sure that you haven't set up a Continuous Payment Authority on your debit card or they'll be able to keep collecting the "membership fee".

DevCoder

poppasmurf_bewdley wrote: »

Tell your bank that the payment was taken fraudulently and without your knowledge, and that they have no alternative but to refund you. Don't be put off by minions telling you it cannot be done. If necessary, escalate it until you speak to someone who knows what they are doing.

If the OP posted his details and ticked that he accepted the terms and conditions then he would be both lying and acting fraudulently in his claim for chargeback.

The chargeback would go back to the broker with a query from the bank to ask for more details and the broker would be able o prove the above if the OP did that.

The chargeback would then get reversed and the bank would not look very favourably on the OP, possible CIFAS marker.

poppasmurf_bewdley

krisdorey wrote: »

If the OP posted his details and ticked that he accepted the terms and conditions then he would be both lying and acting fraudulently in his claim for chargeback.

The chargeback would go back to the broker with a query from the bank to ask for more details and the broker would be able o prove the above if the OP did that.

The chargeback would then get reversed and the bank would not look very favourably on the OP, possible CIFAS marker.

If the OP did agree, then yes.

But if, as has often been the case, the OP was told there was no fee to be paid and then found one had been taken, he has a case for a chargeback. He did state in his opening post that he had asked his bank for a chargeback but was given what sounded like a brush-off.