TW want me to change my mind, what can I do

Sassii

Hi, Thanks to all who can advise me. More than a year I booked a house with Taylor Wimpy and there sales team were not friendly because the high demand at that time. completioen will be next month and sales called me saying the kitchen which I ordered and paid for it a year ago is discontinued and I have to choose another one or the house can't be completed on time. I don't like any one they offered to me. I aske dthem to change the kitchen provider by they refused and put all the stress on me.

What can I do?. can I ask them for compensation for chosing one I don'y like? any help please

pinkshoes

I imagine they get a HUGE discount with their supplier, so if you get a kitchen from somewhere else, the money available will only be enough for something much cheaper.

Are teh alternatives really that bad? Could you not just pick one and negotiate some sort of up grade?

Sassii

pinkshoes wrote: »

Are teh alternatives really that bad? Could you not just pick one and negotiate some sort of up grade?

they are not good as the one I choosed. I tried with the sales team last couple of weeks but they are not friendly. are they breach the contract by doing that? how to ask them for compensation? can I ask straight forword / leave them to offer that?

chanz4

read the t&c's you signed, that will tell you

Jon_B_2

There will be nothing of the sort in the contract unless you had a spoken statement added where they have told you in no uncertain terms that you will have that kitchen.

I don't know what kitchen company TW use, but I've recently reserved a Bovis who use Synphony and there have been a few styles discontinued recently including the one we were going to choose, so we had to find an alternative design.

ethank

TW use Symphony.

Vampgirl

Our TW site use Manhatten kitchens but I think the site next door (different region of TW) uses Symphony.

But anyway, I really doubt that they have breached the contract - they can't supply something a manufacturer has discontinued so I'm pretty sure they'll have made sure such an eventuality is covered in the contract. It does seem strange though if you ordered and paid for the kitchen a year ago (I'm guessing you chose an upgraded kitchen option - we did too) but we didn't have to pay for any of our options until completion.

Its a shame that you don't like the new range as much as the old one, but I think you're going just have to accept it. If you don't particularly like any of the new kitchen choices then why not just have the included standard kitchen and once you have completed you can look at changing the doors yourself.