Needed to rant: Terrible customer services from Co-op

kenwen

Just had to let off some steam about the stress I've had with the co-op today.

They've had major systems issues the past few days / weeks and my mum, who doesn't speak much English at all, had to call up and discuss her account.

After an hour and a half bouncing between triage departments and the "Your call is important to us" voice, finally managed to get through to someone.

Now bear in mind my mum's in her sixties and her English is limited, I asked if I could help translate. The response from the agent was that if I said another word he would terminate call as my mum had failed to answer her security questions!

Aside from the attitude, my, what I thought to be reasonable question, as to whether they could provide someone to speak to her and interpret got me a curt no and he hung up on us.

!!!!!!? Never had a problem helping her out before - really didn't expect this from the Co-op!

pendragon_arther

The main problem with the Co-op is they employ idiots. My late stepfather sold his house to move in with my mum so was cash flush. They refused to open up an account for him. The same with my wife. Later I moved address and wrote to them to tell them my new address but they still mail to my old address. The CEO was found to be addicted to crack cocaine but I suspect most of their staff have to same mentality of the affects of this drug. I opened up a Metro account and have the best customer service from any bank I have dealt with.