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Estate agent problem
charlies_mum
Posts: 8,120 Forumite
My son put his house on the market at Easter as his fiancee is expecting a baby soon, and they wanted it all sorted beforehand.
Within a couple of weeks he was offered the full asking price and accepted - the purchaser was applying for planning permission for change of use, so he instructed the estate agent to continue showing people around. On May 17th he was made another offer which was significantly lower, but as he needed a sale, he accepted. It was only when they saw a letter with the purchasers name on it, they realised that it was the same person who had offered the full price. The esate agent did not mention this fact.
The estate agent stated that they had sent the paperwork to my son and his solicitor on 1st June, but neither received anything. My son continued to phone the estate agent, who said the paperwork had been resent - again nothing despite the agent and solicitor being a 5 minute walk from each other.
Today, the solicitor finally received the paperwork and says it will probably be another 5-6 weeks before completion. This will make a total of about 5 months between offer and completion ! My son is convinced that the purchaser and estate are linked in some way, and the agent has not acted in my sons best interests.
Anyone any idea where we can go next - he doesn't want to rock the boat and extend this any further, but really wants to complain about his estate agent.
The estate agent has had a key as my son no longer lives there, so has been free to show people around, but my son doesn't think that there has been anyone else shown around. At one point, a note was pushed through the door from someone who had turned up for an appointment to view, but the estate agent didn't show up.
Within a couple of weeks he was offered the full asking price and accepted - the purchaser was applying for planning permission for change of use, so he instructed the estate agent to continue showing people around. On May 17th he was made another offer which was significantly lower, but as he needed a sale, he accepted. It was only when they saw a letter with the purchasers name on it, they realised that it was the same person who had offered the full price. The esate agent did not mention this fact.
The estate agent stated that they had sent the paperwork to my son and his solicitor on 1st June, but neither received anything. My son continued to phone the estate agent, who said the paperwork had been resent - again nothing despite the agent and solicitor being a 5 minute walk from each other.
Today, the solicitor finally received the paperwork and says it will probably be another 5-6 weeks before completion. This will make a total of about 5 months between offer and completion ! My son is convinced that the purchaser and estate are linked in some way, and the agent has not acted in my sons best interests.
Anyone any idea where we can go next - he doesn't want to rock the boat and extend this any further, but really wants to complain about his estate agent.
The estate agent has had a key as my son no longer lives there, so has been free to show people around, but my son doesn't think that there has been anyone else shown around. At one point, a note was pushed through the door from someone who had turned up for an appointment to view, but the estate agent didn't show up.
You're only young once, but you can be immature forever 
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Comments
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Ask the EA to confirm in writing that there is no connection. Have you kept the note which was pushed through the door by another viewer?? Is the agent a member of any "professional" (ha ha) body?0
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You can complain to the relevant body if the agent is a member of the NAEA or the OEA, but my instinct would be to remarket the house with another agent. Especially if it's got planning permission on it for something else that might be more lucrative (devil icon)
Or simply put the price back up to what it was. You can change your mind at any time before exchange of contracts without any fear of redress - it's fairly obvious he was duped - I wouldn't have any qualms about screwing them right back.Everything that is supposed to be in heaven is already here on earth.
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Change agents or go multi agency? Even if the multi-agency commission is higher (which it will be) if the offer price is also higher, he will still end up better off.0
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Hi,
I work as a sales negotiator for an estate agency and this absolutely should never have happened. It's a disgrace0
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