Extra Energy Meter readings and account

Daniel1981

Hi.

Im just looking for a little advise from anyone who's maybe had this issue with Extra Energy or even another supplier regarding your online meter readings being updated.

Ive been leaving meeter readings every month or two so i can keep track of my usage however extra Energy don't seem to be applying the updated readings to my account leaving me with credit and unknown usage!!. I had a similar issue with another supplier where after nearly a year of accumulation
the account was finally updated and i was left with a debt of around £400!!

Is this normal Procedure? like i say im now in my 6mth supply with Extra Energy and they still havent updated my account.

Most suppliers i've used in the past usually update quarterly so I've spoke to an adviser on numerous occasions and the answer im getting is "We're very busy so we're behind on updating the accounts"?. Surely this is wrong and unacceptable as before i know it my tarrif will be up for renewal and i can guarentee i'll be in some sort of debt which i'll have to pay off in lump sum before i can switch...... what should i do if there is anything i can do?

Appreciate any feedback.

Thanks

molerat

https://forums.moneysavingexpert.com/discussion/4924424
1412 posts and counting, mainly critical

Work it out yourself, not difficult. My account works out at £12 in credit, on line states £251 in credit.

footyguy

Daniel1981 wrote: »

Hi.

Im just looking for a little advise from anyone who's maybe had this issue with Extra Energy or even another supplier regarding your online meter readings being updated.

Ive been leaving meeter readings every month or two so i can keep track of my usage however extra Energy don't seem to be applying the updated readings to my account leaving me with credit and unknown usage!!. I had a similar issue with another supplier where after nearly a year of accumulation
the account was finally updated and i was left with a debt of around £400!!

Is this normal Procedure? like i say im now in my 6mth supply with Extra Energy and they still havent updated my account.

Most suppliers i've used in the past usually update quarterly so I've spoke to an adviser on numerous occasions and the answer im getting is "We're very busy so we're behind on updating the accounts"?. Surely this is wrong and unacceptable as before i know it my tarrif will be up for renewal and i can guarentee i'll be in some sort of debt which i'll have to pay off in lump sum before i can switch...... what should i do if there is anything i can do?

Appreciate any feedback.

Thanks

Yes, as per their website:

How often will I get a bill?
​Customers paying by Direct Debit will receive a statement from us every six months...

http://www.extraenergy.com/home/faq/bills-and-payments

Daniel1981

molerat wrote: »

1412 posts and counting, mainly critical

Work it out yourself, not difficult. My account works out at £12 in credit, on line states £251 in credit.

Thanks for that. regarding doing it yourself how is that possible if i have no updated bill giving me my usage?

Cheers

Daniel1981

footyguy wrote: »

Yes, as per their website:

Cheers for that though i would have thought Online would have still been updated everytime you give a reading but now after viewing some of the other comments regarding EE basically they just dont have the man power or the technology......

Poor Poor Company, Not Good!!!

macman

Daniel1981 wrote: »

Thanks for that. regarding doing it yourself how is that possible if i have no updated bill giving me my usage?

Cheers

By reading your meters...that tells you your usage.

footyguy

Daniel1981 wrote: »

Cheers for that though i would have thought Online would have still been updated everytime you give a reading but now after viewing some of the other comments regarding EE basically they just dont have the man power or the technology......

Poor Poor Company, Not Good!!!

Most companies,especially the small cheap ones, do not update realtime online.

MillicentBystander

6 monthly billing should be outlawed by Ofgem/the Govt.

Themaddog

Extra Energy are a Nightmare

switched from them in march, just got a final bill, bearing in mind i have spent the best part of 3 hours on the phone with them over the course of a 3 weeks try to get a final bill only to find im £541 in debit

Strange as i worked it out at £34.63

what makes it worse is they couldn't add up if you gave them a calculator and punched the numbers in for them on the phone now on automated hold and have been for the last 30 minutes

theses are a bunch of amateurs you really need to avoid

the maths are very simple and i bet your kids could work this out
amount used 7048 kwh including vat@5% 9.429 per kw= 664.56
Standing Charge 57.54 per day including vat@ 5% x 306 days =£176.07

so if you add £664.56 and £176.07 you get ......... £840.63 ayyyy
Now since may at the start of this nightmare i have paid by Direct Debit a total of 7 payments of £102 and 2 payments of £46.00 so in total i have paid .........£806.00 simples!!!

Now take £806.00 from £840.63 and you get according to Extra Energy £545.21 in Debit work that out

Extra Energy its £34.63 you bunch of Amatures

A very Angry

Glyn Morgan

took 55 minutes to be told Ring Back Monday