Satisfied on report, but now fully settling after PPI claim

universa_2k

Hi All

Looking for some answers as i'm not sure how I stand on this one.
Basically, I defaulted on a store card a few years back and it was passed to a debt collection agency. I agreed a F&F settlement in December 2012 but have now won a claim for PPI with this company so part of it will be used as redress which will completely clear my account.
My question is, as my account will now be fully cleared and not just satisfied as per the F&F, can I request that the company update my credit reference to fully settled as surely now I have completely cleared what I owed I am entitled to this?
Any advise would be greatly appreciated please.
Thank you.

fermi

If the account defaulted, then satisfied is the correct marker whether paid off full or not. You may be able to get any 'partial' satisfaction marker changed, but it stays as satisfied all the same.

Settled markers only apply to undefaulted accounts.