phishing a long time ago

earthygirl

Hello and I am new to the site but looking for some advice ...

I re-married recently and my husband told me that about 14 years ago, while banking with RBS he was phished for about 15K. He had never done a digital transaction before and he believed an email that asked him to transfer the money to a different bank account. When he realised what had happened he contacted RBS who told him that it was his own fault and that they were not going to do anything about it. He also wrote to the ombudsman but had no joy there.

It seems really odd to me that the bank didn't pick up on the fact that a huge amount of money was being transferred to a random bank account in another part of the country with a foreign name to it. I know that it happened a long time ago but does anyone have any experience of revisiting a past incident like this? It just feels like part of that banking culture where banks could do and say whatever they liked and were answerable to no-one. Any ideas?
Many thanks!

Nasqueron

earthygirl wrote: »

Hello and I am new to the site but looking for some advice ...

I re-married recently and my husband told me that about 14 years ago, while banking with RBS he was phished for about 15K. He had never done a digital transaction before and he believed an email that asked him to transfer the money to a different bank account. When he realised what had happened he contacted RBS who told him that it was his own fault and that they were not going to do anything about it. He also wrote to the ombudsman but had no joy there.

It seems really odd to me that the bank didn't pick up on the fact that a huge amount of money was being transferred to a random bank account in another part of the country with a foreign name to it. I know that it happened a long time ago but does anyone have any experience of revisiting a past incident like this? It just feels like part of that banking culture where banks could do and say whatever they liked and were answerable to no-one. Any ideas?
Many thanks!

As he's complained and escalated to FOS so many years back they can time bar it if you try and complain again.

I can understand the unhappiness about the bank's approach but then was the time to complain and follow up - 2001 the net was not new and scams like this have existed for centuries, sending 15k to an account he never heard of should have triggered a call to the bank to ask what it was.

-taff

earthygirl wrote: »

I re-married recently and my husband told me that about 14 years ago, while banking with RBS he was phished for about 15K.... RBS who told him that it was his own fault and that they were not going to do anything about it. He also wrote to the ombudsman but had no joy there.

I'm afraid it is entirely his fault and he has followed a complaints procedure and been told that.

earthygirl wrote: »

It just feels like part of that banking culture where banks could do and say whatever they liked and were answerable to no-one. Any ideas?

The banks didn't have anything to do with him moving his own money about, he is completely responsible for that.
Chalk it up to experience.