We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Good Bank Story!
Rathean
Posts: 3 Newbie
Yes I know hard to believe in this day and age. I bought a training course from The Knowledge Academy before Christmas but for personal reasons could not attend, so I cancelled my course well within the statutory time allowed.
The Knowledge Academy refused to refund my purchase (just under £2000). The attitude of The Knowledge Academy employees with one exception was dismissive and arrogant, and they insisted their terms and conditions took primacy over my statutory rights.
I provided all the facts, copies of emails etc to my credit card provider Santander and requested a Chargeback. They did need a chase a few weeks ago but have found in my favour, stating that The Knowledge Academy were wrong to treat their own terms above my statutory rights to a refund.
Santander have a mixed reputation for their bank accounts and rightly so, but on this occasion they were understanding, professional and explained how the chargeback process worked from the start.
A thumbs up to Santander!!
The Knowledge Academy refused to refund my purchase (just under £2000). The attitude of The Knowledge Academy employees with one exception was dismissive and arrogant, and they insisted their terms and conditions took primacy over my statutory rights.
I provided all the facts, copies of emails etc to my credit card provider Santander and requested a Chargeback. They did need a chase a few weeks ago but have found in my favour, stating that The Knowledge Academy were wrong to treat their own terms above my statutory rights to a refund.
Santander have a mixed reputation for their bank accounts and rightly so, but on this occasion they were understanding, professional and explained how the chargeback process worked from the start.
A thumbs up to Santander!!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards