Praise for Thomson holidays

Bluemeanie_2

Hi all,

I'm always moaning when something goes wrong so thought I'd better praise where it's due.

Hubby and I booked a cruise for late Aug with Thomson. Then found out I'm pregnant. Looked at the pregnancy t's and c's and see I cannot sail after 24 weeks (I would have been 35 weeks on last day of hol.)

Work out latest date I can sail and ring them to change booking and pay amendment fee. Unfortunately they had no cabins available suitable for a cot. I was told I cannot transfer to a Thomson holiday as the cruise business is separate. So our only option was to lose our £400 deposit.

Although I completely accepted that was our fault I thought it was worth one last try, so for the sake of a bit of time and a 60p stamp I decided to write them a "begging" letter. I explained we had been on two previous hols, we were happy to change our booking but there were no cabins available, so could we either transfer to a Thomson hol or bank our deposit to rebook a cruise next year?

Two days later I received a phone call saying we could "hold" our £400 deposit, just rebook a holiday in the next 12 months (just book, not travel during this time frame) and contact a certain email address and they'll transfer the money to the new booking.

I booked our alternative holiday on the website, (same week, just a hol not a cruise) and emailed them the new booking reference and they'd credited us the £400 within hours!

I'm very pleased with the customer service and it was very nice of them. They could have strictly stuck to their t's and c's.