Co-op energy switch failed

markharding557

A switch to co-op energy gas and electricity was initiated in mid Jan.
The electricity has been completed but the gas for whatever reason has not.
The previous gas supplier has no record of any switch and the national database shows the supply to be with them.

Do I have the right to prevent the gas switch from happening even though the cooling off period has ended?

What would the best way to do this?

macman

So what reason have the Co-op given you? Was it blocked by the outgoing supplier?

markharding557

No it was not blocked by the previous supplier.
For some unknown reason it was not carried out, appently others have the same problem with co-op energy.

somethingcorporate

Someone should know why - either COOP or your previous supplier.

Keep on at them until you get an answer.

Taiko

Make sure it's logged as a complaint with Coop. I had a similar situation with NPower where they didn't take over my supply on the agreed date, NPower then didn't deal with the complaint within the 8 weeks.

The Ombudsman then offered me £75 compensation and told NPower to take over the account on the agreed tarriff. At that point, NPower finally said they couldn't take over the account, and the Ombudsman got them to provide a written explanation as to why and to increase the compensation to £150.