AA Definition of New Customer

ooberandy

Hi, I'm looking to change my breakdown cover through Quidco. I am currently with RAC and am looking to switch back to the AA to get a Quidco payment. In the T&C's of the offer it says new customers only.

Does anyone know the definition of new customer? Is it the obvious, someone who has never been with them. Or the hopeful, someone who is not currently with them?

harveybobbles

I think new customer means you havent been with them for 6 months.

InsideInsurance

Quidco are the ones that would be able to advise what their contract with the AA states

Marktheshark

make sure you call RAC and cancel the continuous payment authority or they will help themselves.

iainscomputer

Marktheshark wrote: »

make sure you call RAC and cancel the continuous payment authority or they will help themselves.

When I've signed up to the AA or the RAC using Quidco, I always pay by direct debit, never by card, that way, you are in charge.

InsideInsurance

iainscomputer wrote: »

When I've signed up to the AA or the RAC using Quidco, I always pay by direct debit, never by card, that way, you are in charge.

Your in charge both ways, in terms of being able to cancel the payment.

Of course cancelling the payment method however rarely cancels the contract and just incurs late payment fees etc. Similarly your employer cannot dismiss you simply by stopping paying you.

EdGasket

InsideInsurance wrote: »

Your in charge both ways, in terms of being able to cancel the payment.

Of course cancelling the payment method however rarely cancels the contract and just incurs late payment fees etc. Similarly your employer cannot dismiss you simply by stopping paying you.

Not true. If you pay by card then they can either openly or behind the scenes put you on a Continuous Credit-Card Agreement whereby they just help themselves. You are then at the mercy of the vendor to cancel the arrangement; you can't do it yourself. Hence the 'helping themselves' scenario which unfortunately does happen and then you have the devil of a job getting the money back.

InsideInsurance

EdGasket wrote: »

Not true. If you pay by card then they can either openly or behind the scenes put you on a Continuous Credit-Card Agreement whereby they just help themselves. You are then at the mercy of the vendor to cancel the arrangement; you can't do it yourself. Hence the 'helping themselves' scenario which unfortunately does happen and then you have the devil of a job getting the money back.

Yes you can cancel the CPA yourself, or more accurately you can instruct your bank to cancel it in the same way as a DD. See http://www.moneysavingexpert.com/banking/recurring-payments#cancel

EdGasket

InsideInsurance wrote: »

Yes you can cancel the CPA yourself, or more accurately you can instruct your bank to cancel it in the same way as a DD. See http://www.moneysavingexpert.com/banking/recurring-payments#cancel

I actually tried that and was told by my card company they could not cancel it; the cancellation had to come from the vendor that i had agreed it with; MAD!

InsideInsurance

EdGasket wrote: »

I actually tried that and was told by my card company they could not cancel it; the cancellation had to come from the vendor that i had agreed it with; MAD!

The CPA rules and systems allow the banks to cancel it. There seems an odd common problem with training of bank staff on how to do this though.

That said I've had similar common issues across multiple banks with the Direct Debit Guarantee and Chargebacks for non-fraud reasons. Thankfully you do eventually get someone who remembers something other than the sales training they get.

bod1467

EdGasket wrote: »

I actually tried that and was told by my card company they could not cancel it; the cancellation had to come from the vendor that i had agreed it with; MAD!

That was the old rules, from several years ago. As II says, it's a training issue. You need to get past the front-line support and speak with someone with authority.