Help please

RumRat

maggiesoup wrote: »

Sorry, don't know understand the question?

How do you get your email? Do you log onto a web page and receive it that way. Or, do you have something like Outlook or Thunderbird that gets the email for you?
Who is your email provider?

maggiesoup

RumRat wrote: »

How do you get your email? Do you log onto a web page and receive it that way. Or, do you have something like Outlook or Thunderbird that gets the email for you?
Who is your email provider?

Oh I see what you mean now.... It's Outlook. Thanks.

RumRat

Outlook.com or Outlook programme on your PC?

If it's Outlook 2007 up, try checking this....
Tools-> Options-> Mail Format-> Editor Options…-> tab AutoFormat
Make sure that the ticks are all there.

maggiesoup

RumRat wrote: »

Outlook.com or Outlook programme on your PC?

If it's Outlook 2007 up, try checking this....
Tools-> Options-> Mail Format-> Editor Options…-> tab AutoFormat
Make sure that the ticks are all there.

Sorry for the delay in trying your suggestion out... just did it but now discovered I have 2003 version. Can't even find tools! Do you have time to help further? Thanks

RumRat

Find the file - outcdm.dat - and delete it. Open outlook and Hopefully, this will restore your tool bar.

maggiesoup

RumRat wrote: »

Find the file - outcdm.dat - and delete it. Open outlook and Hopefully, this will restore your tool bar.

No luck, don't even know how you find that? I really need a step by step guide as I'm clearly a very basic user at present. I'm really confused with this notebook, it's annoying that I just can't get to grips with it. It's so different from my old laptop that I think I'll need to get some help.

Thanks anyway.

RumRat

Make sure Outlook is not running.....To restore default views try opening the Run box and typing in and entering outlook.exe /CleanViews

RumRat

If that fails....to load it without the Outcmd.dat file... try Run and type outlook.exe /safe:4

RumRat

You say windows 8....Do you mean 8.1?