Not happy with Coral

daytona0

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[Deleted User]

Hi,

did the dog win?

London50

What did Coral customer support say when you contacted them??

enfield_freddy

premium helpline , £3.60 a minute and they only have £3.50 left on there card

JReacher1

daytona0 wrote: »

Haha I've just checked the results and it didn't win, BUT it came 2nd and the fav came last so I have won in that respect


I just hope Newcastle win now....

I doubt you appreciated that Defoe goal!

NICHOLAS_2

Hmmmm, well i would not have gone with newcastle.

What did she mean second fave not allowed, as in your not allowed to just slap second fave on the form and have to look up the name?

I guess second faves must come in quite often so they try to make things obtuse for people.

Why not gamble online, you can deposit 5 quid with some bookies and usually a withdraw clears within 3 days.

*I think a second goal is on the cards for sunderland.

daytona0

London50 wrote: »

What did Coral customer support say when you contacted them??

They said that their rules were clearly on the wall. After mentioning that they'd paid 2.50 out in CASH they proceeded to tell me that they'd investigate and call me back later today. No phone call yet, and the shop will be closing at 6:30pm so unlikely to have any resolution today.

daytona0

NICHOLAS wrote: »

Hmmmm, well i would not have gone with newcastle.

What did she mean second fave not allowed, as in your not allowed to just slap second fave on the form and have to look up the name?

I guess second faves must come in quite often so they try to make things obtuse for people.

Why not gamble online, you can deposit 5 quid with some bookies and usually a withdraw clears within 3 days.

*I think a second goal is on the cards for sunderland.

Haha I didn't think so either, too many negatives for us at the moment. It is a good job that I couldn't put on any more money haha.

She simply meant that 2nd favs were not allowed on dogs, but they are accepted on horses.

ThumbRemote

Wonder how long it'll be before someone comes along moralising about how you spend your money.

DaveTheMus

go on their website and use the chat function to see if they can process the cash into your account....tell them your mad they might throw in a free £5 bet

daytona0

DaveTheMus wrote: »

go on their website and use the chat function to see if they can process the cash into your account....tell them your mad they might throw in a free £5 bet

Well I phoned customer service again and they basically said:

- The 2.50 void dog bet was a discretionary cash payment

- "all money which goes onto the machine must be put back onto your card"

- It doesn't matter that it was marked as "cashback"

Now that is a direct contradiction to their rules, which are aimed at preventing money laundering. So I have therefore emailed customer support in again and CC'd in the CEO, Andy Hornby, giving 3 working days notice that I require payment of monies (by cheque if I have to) and that if no response then I'll contact IBAS.