Reliable Home Phone Operator?

Dakota_2

I'm looking for a reliable home phone service provider as my existing one was absolutely useless about taking on Openreach over a cable fault in the street outside. There doesn't appear to be a league table for home phones like thinkbroad for internet. Is anyone totally satisfied with their home phone provider?

macman

So who is the existing provider?
What are the LLU options on your exchange, assuming that you want to move your broadband as well?

Dakota_2

I don't think naming and shaming would be appropriate just now. On my exchange there are Sky and TalkTalk. My broadband is Andrews and Arnold and I'm very happy with them, so I don't want to move my internet. Unfortunately they don't do home phone only VOIP.

i8change

If you have gone for quality Broadband you might like Zen. They have a good reputation (English call centre) and do phone only, I replaced Talk Talk with Zen for my elderley mother who does not want problems nowadays.

https://www.zen.co.uk/home-office/voice/phone-services.aspx

They have two basic tariffs, charge by the second and don't have connection charges. They only do monthly contracts so it's easy to leave if you are not happy with them.

macman

Sky and TT are LLU services, they no longer offer phone only. Plusnet would have been the obvious non-LLU option, but they also only offer bundles. So you're probably down to BT or a BT reseller.

mjr

i8change wrote: »

If you have gone for quality Broadband you might like Zen. They have a good reputation (English call centre) and do phone only, I replaced Talk Talk with Zen for my elderley mother who does not want problems nowadays.

https://www.zen.co.uk/home-office/voice/phone-services.aspx

They have two basic tariffs, charge by the second and don't have connection charges. They only do monthly contracts so it's easy to leave if you are not happy with them.

I have Zen for phone and broadband and recently had a line fault which stopped the phone service entirely and reduced the broadband speed. I reported it at lunchtime on a Saturday, no queuing, it took literally only 5 minutes speaking with a UK based techie who agreed the fault was outside my premises based on me having checked at the test socket.

Fault was raised with OpenReach, email and SMS arrived with a fault progress tracker link, it was all fixed by lunchtime on Tuesday and was followed up the next day with a phone call to check everything was okay and whether the fault could be closed. Couldn't really have asked for more.

macman

The problem with this kind of incident is that it's impossible to know whether it's BT OR or the ISP who are dragging their feet/doing a good job.