Changing supplier whilst in erroneous transfer return process?

PeterOHanrahanrahan

Thanks, I'll give that a shot. Only caveat I can see is that they keep blaming the delays on Scottish Power, but regardless the request was initially raised with NP.
Although from reading MAP10, there seems to be a suggestion of 10 working days from initial request for re-registration with the old supplier, albeit the maximum recommended timescale. I also forgot that npower were supposed to be raising an objection to the switch at the time when we received their generic 'sorry you're leaving' email, which they admitted wasn't done.

chanz4

suppliers only have 14 days to object, after that only a competitive objection can be raised. Likely npowers staff didn't have a clue how to raise it on the sap system as all the trained staff left

PeterOHanrahanrahan

It was raised well within 14 days - but for some reason it only happened with the electric. NP admitted that the gas transfer should have been the same but it wasn't done due to staff error - your reply's probably spot on!

spiro

chanz4 wrote: »

suppliers only have 14 days to object, after that only a competitive objection can be raised. Likely npowers staff didn't have a clue how to raise it on the sap system as all the trained staff left

The objection window is 5 working days.

chanz4

Disagree Spiro, and 12 years experience to back it

spiro

chanz4 wrote: »

Disagree Spiro, and 12 years experience to back it

In that case can I suggest you go to
http://www.mrasco.com/mra-products/master-registration-agreement and read the definition of "objection raising period", this has not changed since market opening in1998. I'll take your 12 years and raise to 17.

chanz4

seen the live systems mate, including objections via rainbow. the window is 14 days, then a confirmation acceptance date is given. you have straight away this as a cooling off period