Compensation for data protection breach

Horse_Gal

Hello
Wondered if anyone might be able to help me with my dilemma...
We recently applied for a remortgage with Barclays. They advised me by text that my mortgage offer was on its way - some five days later it turned up, delivered by hand by a distant neighbour. Our mortgage offer had been sent to the neighbours address not ours. Neighbour had opened it, read it and delivered it to us when realised it wasn't for her (our names were on the top of the letter but out of view in the window envelope).
All our personal details were in the offer, including the mortgage figures etc. as well as a list of the credit cards with their balances that we must settle as part of the remortgage offer. Its hugely distressing to know a neighbour knows all your personal financial details!
We have put in a complaint and Barclays are looking in to it. They have asked what my expectations are in terms of compensation - We are not sure?
Can anyone advise?
Thanks in advance

ACG

Realistically your not going to be talking thousands. £50-100 maybe.

Horse_Gal

Many thanks for the reply:)

Thrugelmir

What damage has it cause you personally? Do you really think that your neighbours care about your finances. As far they are concerned soon be forgotten. Not as if the information is any use to them.

Was the address incorrect or was it that the Postman misdelivered the letter?

TravelBugHappy

Barclays sent me 50 recently as their tele banking advisor was rude to me - I didn't even ask for the compensation.

Did Barclays have tbe wrong address on the letter - if so i would ask for £200, I think it's a gross & unacceptable breech of data protection. I can't believe the last poster states that the neighbour doesn't care about your finances - how do they know? Anyway if it was my post then I would care that my neighbour knew all my private things.

If Royal mail posted it to the wrong address then I'd take the issue to them although I suspect they would be less sympathetic

Horse_Gal

Barclays had the wrong address. The address of the property to be mortgaged was correct. This was how the neighbour worked out where to deliver the offer to. Definitely Barclays fault!

Thanks for the replies

Landofwood

Did you input an incorrect address?

xHannahx

£100-200 I would say is reasonable.

We had a bank statement that they sent to a wrong address as they updated wrong after we moved.
The place it was delivered to opened it as the name wasn't visible in the envelope window.
Barclays gave us £150 as apology.

amnblog

Perhaps you should sue the neighbour for opening it.

Would you be bothered if they hadn't?

Kittycat1981

Its sensitive personal identifiable data that has a right to be protected under the data protection act. If they sent it to the wrong address thats there bad and you should be rightly compensated. They have a duty to keep sensitive identifiable data safe.

if the postman delivered it to the wrong address (with the correct address on the envelope) the Barclays have done nothing wrong, they sent it out with correct postal address.

lee111s

Some people have nothing better to do than chase compensatipn.

You have suffered no damage or loss. Mistakes are made, live and let live.