EDF rip off

Just_landed

Just had an Email from MSE Energy Club saying EDF Blue + Price Promise April 2016 is my cheapest available Tariff @ £57 a month I checked about 3 weeks ago with the Energy Club putting in the Kwh usage for the last year (Duel fuel) from my supplier, which just happens to be EDF so no arguments there. So I changed to this tariff. Guess what EDF today have taken £104 from my bank account (the last tariff I was on with them I was paying £69 a month) What really hurts I am over £100 in credit anyway. The Energy club, Martin or Money supermarket need to keep an eye on these kind of RIP off,s. Been on to EDF and they say hard luck, typical. :mad:

macman

What matters is the annual cost, not the level your DD is initially set at. What monthly amount did EDF confirm when you switched? If they've taken a different amount without informing you first, then contact your bank and they will have to refund you immediately under the DD guarantee.

thriftylass

This is the DD amount you agreed to when you signed up to the new tariff. They go by averaged annual usage and other factors. Just change the DD either via phone or online via their website. I once disputed their DD set level and the person on the phone was very helpful and set my DD at a level we both agreed would cover actual usage and make use of the credit I had.

I changed to the same tariff and I was made aware that my DD would change to £120 from £114 (was in debit) with the new tariff despite it being cheaper.

Just_landed

macman wrote: »

What matters is the annual cost, not the level your DD is initially set at. What monthly amount did EDF confirm when you switched? If they've taken a different amount without informing you first, then contact your bank and they will have to refund you immediately under the DD guarantee.

The annual forecast was £642.01 divide that by 12 £53.50 a month. yes I knew that they were going to take the £104 a month. As I said that I contacted them the rest "history". I was making the point that comparison sites are not giving a true view on what's happening in the real world. As the saying goes One mans loss is another Ovo's gain and a £30 kick back. No doubt they will be on the phone trying to convince me to stay which is what happened with my son, he told them about this same issue, they stopped trying to get him back after a number of phone calls.


:mad:

JJ_Egan

Comparison sites should dumb down and just present the actual tariff.

victor2

Just_landed wrote: »

The annual forecast was £642.01 divide that by 12 £53.50 a month. yes I knew that they were going to take the £104 a month. As I said that I contacted them the rest "history". I was making the point that comparison sites are not giving a true view on what's happening in the real world. As the saying goes One mans loss is another Ovo's gain and a £30 kick back. No doubt they will be on the phone trying to convince me to stay which is what happened with my son, he told them about this same issue, they stopped trying to get him back after a number of phone calls.

:mad:

So if you knew they were going to take £104, and had accepted that, why didn't you dispute it before it was set up?
It doesn't add up to the forecasted annual usage cost you've given, so there must be some other factor involved. As you were already with EDF, they would also know your past annual usage from which to forecast the cost.

jadex

£642 is rather low -> lucky you unless you have confused units with kWh

I used to pay £132 via DD on Standard Tariff - switched to Blue+ May 2016 and DD went down to £120 (and I owed them £70ish at that point)