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Default on mortgage

Hi

I have a default on my mortgage from 2013, at the time i was receiving government assistance towards paying the interest,
my mortgage company took too much then returned the payment, I then received letters advising me that i had fallen behind on my mortgage payments, on numerous occasions i requested a copy of my statement in order to view where this default had occurred but I never received a copy.
I am now in the process of applying for a new mortgage but obviously with a mortgage default on my file this will effect our chances.

I am in the process of writing to my mortgage company to request that the default is removed and would appreciate any help from you lovely people of the MSE forum.

TIA
Lucinda

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