Return postage cost question

Inigo_Montoya

A buyer is claiming an item I sent them is faulty - its not but thats not the issue that concerns me right now

I dont sell that much so am unfamiliar with the very latest ebay returns policy

Is it now the case that ebay forces both private & business sellers to pay the returns postage cost for items that buyers claim are faulty ?

Reason I ask is because I read this
http://tamebay.com/2014/10/ebay-seller-to-fund-return-postage-for-snadfaulty.html

edit : I just started looking at
http://pages.ebay.co.uk/help/sell/return-process.html#eligibility

which seems to indicate managed returns does not apply to all sellers ?

RFW

Inigo_Montoya wrote: »

A buyer is claiming an item I sent them is faulty - its not but thats not the issue that concerns me right now

How do you know it's not?
Standing your ground and refusing a return is probably not the best approach, unless you are 100% certain it was delivered as it left you and can't possibly be faulty. Even then Ebay may force you to accept a return.
There are scales of how it works based on whether it was new or used and sold by auction or fixed price. As it stands it would probably be easier for your stress levels and your Ebay account to accept a return.

Inigo_Montoya

I am accepting the return

My question was will ebay force me to pay the return postage cost because the buyer claims its faulty

It was a new item sold at a fixed price - I am a private seller

mrcol1000

Inigo_Montoya wrote: »

A buyer is claiming an item I sent them is faulty - its not but thats not the issue that concerns me right now

I dont sell that much so am unfamiliar with the very latest ebay returns policy

Is it now the case that ebay forces both private & business sellers to pay the returns postage cost for items that buyers claim are faulty ?

Reason I ask is because I read this
http://tamebay.com/2014/10/ebay-seller-to-fund-return-postage-for-snadfaulty.html

edit : I just started looking at
http://pages.ebay.co.uk/help/sell/return-process.html#eligibility

which seems to indicate managed returns does not apply to all sellers ?

If the buyer claims that the item is faulty then you have to pay return postage whether you are private, business and accept returns or not. The buyer will receive a pre paid label which will be charged to your fees.

It has little to do with managed returns really. Managed returns is that Ebay can provide labels and tracking for returns but when buyer has changed mind and seller accept returns.

You could refuse to accept the return. If they escalate it and Ebay find against you then you most likely will lose the item and the money it sold for. Personally I think its best to accept the item back, block the buyer and resell if you can. I sold an electronic item, the buyer claimed they had tried to use it and it did not work. I got the item back and it hadn't even been opened. Claiming it does not work gets you a free return.

mrcol1000

Inigo_Montoya wrote: »

I am accepting the return

My question was will ebay force me to pay the return postage cost

If you have accepted the return, you will have already had this added to your fees. You can appeal it, but I have never even had a response let alone a refund of return postage charges.

campdave

Inigo_Montoya wrote: »

I am accepting the return

My question was will ebay force me to pay the return postage cost because the buyer claims its faulty

It was a new item sold at a fixed price - I am a private seller

Who do you think should foot the return cost?

RFW

Inigo_Montoya wrote: »

I am accepting the return

My question was will ebay force me to pay the return postage cost because the buyer claims its faulty

It was a new item sold at a fixed price - I am a private seller

Ebay will largely make you comply with business guidelines, mostly for their own benefit. They want people to have the same protection within the law buying on Ebay. Generally speaking, buyers don't look if it's a business or private seller, they just "buy off Ebay".

You'd probably have more protection as a seller if it was used and sold in auction.

Inigo_Montoya

mrcol1000 wrote: »

If you have accepted the return, you will have already had this added to your fees. You can appeal it, but I have never even had a response let alone a refund of return postage charges.

its not a formal process yet

I just sent him a message asking him to return it

Inigo_Montoya

mrcol1000 wrote: »

If you have accepted the return, you will have already had this added to your fees. You can appeal it, but I have never even had a response let alone a refund of return postage charges.

if the process is made formal how much do ebay charge for the reutrn postage ?

ANybody have a link to save me searching around the ebay help pages ?

Inigo_Montoya

ok I found the postage rates either £2.99 royal mail or £4.50 collect plus using the managed returns process
http://pages.ebay.co.uk/help/sell/return-process.html#shipping-charges

Im still confused though as it seems to say here that the buyer pays for the return for a SNAD ebay case
http://pages.ebay.co.uk/help/seller-protection-faq.html#Does the buyer have to return the original item?%C2%A0Who pays for return postage?

Someone care to clarify ?

mrcol1000

If the buyer opens a case for not as described you will be charged. As it has been done "unofficially" through messages you will not be charged. If you want to send them a payment then that is up to you. They can't force you unless a case is opened.