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thomson, late flight return letter

hi guys in september our flight coming home was 4 hours late due to there being a technical fault with the plane and then having to wait for a mechanic to come to the airport from the other side of the island, therefore we arived back to the airport 4 hours late, I used the teplate letter from this website and filled it in and sent it to thompson, they replyed just saying sorry and to just get intouch with my insurance company, is there correct do i need to now get intoch with them or is there someone else i can go to? thanks

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