Complaining to DVLA about ppc

arthurx1234

I have had aquick look, but is there a template for complaining to the DVLA about ppc not abiding by the code of practice?
arthur

Fruitcake

I don't believe there is a template as every case is likely to be different. I think the contact details for DVLA are in the NEWBIES thread. You need to complain that the PPC are in breach of their KADOE contract with the DVLA as well as CoP.

ManxRed

I'm not sure there is.

By all means complain, I believe there is a formal process that can be found on their website, but don't expect any results. The BPA and member PPCs can do what they like with the DVLA's blessing.

enfield_freddy

any template you want , they will simply refer it to there governing ATA , who will do nothing

Ralph-y

Please do not let a little pessimism deter you

You might not achieve any great victory but each shot fired can help.

Do some forum searches ..... several members have done DVLA complaints that might help ....

Oh and while you are at it the please take time to fill out the Gov

Department for Communities and Local Government
Parking reform: tackling unfair
practices
discussion paper and call for evidence

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/418725/Parking_Discussion_Paper_FINAL.pdf

Ralph:cool:

arthurx1234

Fruitcake wrote: »

I don't believe there is a template as every case is likely to be different. I think the contact details for DVLA are in the NEWBIES thread. You need to complain that the PPC are in breach of their KADOE contract with the DVLA as well as CoP.

KADOE ?

thanks for the help.

The company in question is vcs and i note that they and the ipc have a complaints procedure seperate from the appeals procedure, will give that a try also ( not getting my hopes up

arthur

Ralph-y

KADOE ?

there is a acronym list in #post2 of the newbie thread found here

https://forums.moneysavingexpert.com/discussion/4816822

Ralph:cool:

arthurx1234

Ralph-y wrote: »

KADOE ?

there is a acronym list in #post2 of the newbie thread found here

https://forums.moneysavingexpert.com/discussion/4816822

Ralph:cool:

Find below the said post ---- no KADOE (I DID LOOK)

Some forum acronyms explained (REMEMBER THAT SOME OF THESE WILL NOT MEAN ANYTHING OUTSIDE OF THE FORUM)

AOS = Approved Operator Scheme of an Accredited Trade Association such as the BPA (or the new one, the IPC). Only AOS members can get DVLA data.

BPA = British Parking Association, merely a Trade Body for its member PPCs (not a regulator & not on your side, however you can use them to complain).

'No GPEOL' = our forum shorthand only, for 'no genuine pre-estimate of loss' which is the current major 'easy win' appeal point at POPLA (only where the PPC alleges a 'breach of terms' or 'failure to comply'). Do not assume this alone will work in your case though - start a new thread if unsure. England/Wales only. Will not work against PPCs such as Combined Parking Solutions who do not set their charges out to be for 'breach'.

IAS = a 2nd stage 'independent' appeal service, applicable in England/Wales and for IPC AOS members only.

IPC = Independent Parking Committee - merely a Trade Body for its member PPCs (not a regulator & not on your side, however you can use them to complain). Forget their so-called independent appeal stage of IAS in most cases, shockingly rude and arrogant bullyboy (allegedly biased) decisions have been reported.

LBCCC/LBC/LBA = Letter Before County Court Claim/Letter Before Claim/Letter Before Action. DO NOT IGNORE IT. How to respond.

MCOL = Money Claim Online.

NTK = Notice to Keeper which should be the first letter sent to the registered keeper. See below for how to appeal if in England/Wales.

'fake PCN' = any 'parking charge notice' issued by any PPC at all for any reason, could be a windscreen version or a postal PCN/NTK (see below)

PPC = our forum shorthand only, for 'private parking company'.

POFA 2012 = Protection of Freedoms Act 2012 (specifically Schedule 4 as linked below). England/Wales ONLY.

POPLA = Parking on Private Land Appeals - a 2nd stage 'independent' appeal service, applicable in England/Wales and for BPA AOS members only.

Arthur

bod1467

KADOE is the contract each company has with DVLA that allows them electronic access to the database of registered keepers.

Fergie76

KADOE is the contract that's not worth the paper it's written on.

Marktheshark

The DVLA is in bed with them, like it or not, that is execrably where they lie.