PPI with Welcome Finance 2015

Heathenladd

jellie wrote: »

Sorry, but this is very confusing. FSCS don't deal with PPI claims over the phone, you have to fill a complaint form in. They only deal with PPI bought after 2005.

If Aviva dealt with your complaint, it means you bought your PPI before 2003. If bought between 2003 and 2005, Welcome would have dealt with it themselves.

So when did you buy your PPI and who actually dealt with your complaint?

I rang the number on the FSCS website, ext 3 diverts it straight to a Welcome Finance employee, surprisingly.

They told me...

I had 3 claims and accounts apparently, 1 was around 1999 which i was advised by Welcome themselves to claim through the ombudsman as they had no record of it (So they say) which i have initiated through the ombudsman web site . Welcome said it was unlikely i would be able to get anything back from this but could try, so i did.

2 claims were from around 2003 and Aviva dealt with them. Made sense to me unless i'm being scammed but i doubt it. all seemed quite legit.

I don't understand what is confusing.

amersall

you have not been scammed and what you said was not confusing , this is what happens for claims with Welcome when FSCS cannot help.
At least you will get full redress and not just 90% of compensation that FSCS give you.
well done on your win.

Heathenladd

amersall wrote: »

you have not been scammed and what you said was not confusing , this is what happens for claims with Welcome when FSCS cannot help.
At least you will get full redress and not just 90% of compensation that FSCS give you.
well done on your win.

Thank you. :beer:

lynns3cookies

I just called that number, got through to welcome finance and was advised I had PPI on one account. Sending them proof of my new address and they are forwarding me a claim pack. I have no details of any of my accounts but the woman was really helpful. Here is hoping I get something back from it. Thanks to this thread as I would never even have known where to start.

lynns3cookies

In addition you get 90% of any premiums and WFSL are allowed to offset any refund against outstanding debts so it's not as straightforward[/QUOTE]

90% will be better for me than 0%. I have an old Welcome loan with a DCA at the moment which I am paying through a DMP. Would they then pay the money to the DCA or to myself? Are people aware? I don't mind either way as thats where any money would go anyway.

thanks

Nasqueron

lynns3cookies wrote: »

90% will be better for me than 0%. I have an old Welcome loan with a DCA at the moment which I am paying through a DMP. Would they then pay the money to the DCA or to myself? Are people aware? I don't mind either way as thats where any money would go anyway.

thanks

If the FSCS pays out it'll probably come to you directly so you will need to pay the DCA, if Welcome do it then they should put it against the debt but wait till you get an outcome first

jellie

FSCS will always set off.

Heathenladd

lynns3cookies wrote: »

I just called that number, got through to welcome finance and was advised I had PPI on one account. Sending them proof of my new address and they are forwarding me a claim pack. I have no details of any of my accounts but the woman was really helpful. Here is hoping I get something back from it. Thanks to this thread as I would never even have known where to start.

I'm pleased it has helped you it was a lot of digging about and a bit of luck, but i have found determination is the key, keep hammering at them don't take no for an answer. I'm sure you will get the results you are after, you just need a little bit of know how and experience then play the game like a pro. Good luck.:cool:

scoops82

Brilliant thread and most helpful as this was my exact question. A job for the weekend!

natwil82

Hi I'm new to this site so apologise if I do anything wrong. I've just started a claim with the fscs for 2 welcome finance personal loans the 1st was taken out April 2005 and the 2nd was August 2008. The problem is the 2nd loan according to welcome has £1,400 still outstanding. I ended up in dispute with them as I took a £2,000 loan over 36 months it was month £200 so the total amount I paid back should have been £6,900 but at 34 months they said that I had paid £6,500 and still owed £1,400 which was wrong so I refused to pay another penny. I received 2 letters when they went into default saying the debt had been passed on to another firm but didn't get another letter about the outstanding balance from anybody. The fscs I believe will deduct the £1,400 from anything I'm owed. the first loan was cash amount £3,000 paid in full at least £7,000. lf I combine both loans it is £2000+£3000 giving me a £5,000 loan and I paid at least £13,500 back in total. So really my question is if the fscs do deduct the £1,400 of the total I'm owed does anyone know how much I could end up with. I'm hoping someone has had a loan for a similar amount and that they've been successful with. Thankyou in advance.