Concert Tickets Not Delivered - No Refund

RealName

Hi

I bought a VIP ticket for a concert in Germany. The ticket was shipped over and Royal Mail decided to send it back to Germany. It has been held in Germany for several months and it doesn't look like it will be shipped back.

I paid for the ticket through Paypal. However, the 45 day limit has passed and they don't allow refunds on concert tickets anyway.

I have asked the company I bought the ticket from if I can have a refund and they have told me that if the ticket isn't shipped back in time, they will place my name on the guest list on the day of the concert.

There is obviously some risk involved here as the company selling the tickets were an online shop, making them a third party. So when I get there, I might find that my name isn't on the guest list at all. The ticket might also be delivered while I am in Germany, which will mean that my name won't be on the guest list and I won't have access to the ticket.

I have asked if being on the guest list will give me the same treatment as if I had a VIP ticket and based on their response, it doesn't look like it will be the case.

The VIP ticket comes with two benefits:

1. Priority entry. If you are first in the VIP line, you will be first in the concert.

2. Chance to meet the artist.

I have asked if I will still get both of these without the VIP ticket.

I have been told that if I am first in line, I will have to explain the situation once I am inside and they will then look into it. While this is happening, the people who were behind me in the queue will be entering ahead of me. Depending on how long it takes them to sort out, people who only paid for GA tickets might get in ahead of me too.

They completely ignored my question where I asked if I would still get to meet the artist, so it doesn't look like I will get to meet them.

They have told me that according to EU directives resp. § 312b German Civil Code (BGB) does not apply, so any sale for concert tickets with any regular ticket outlet in EU is final.

Is there anything I can do about this to get a refund? At the end of the day, I haven't received the ticket and their alternative offer isn't what I paid for.

paddyrg

Is it all GA, or have you got an allocated seat? If it's all GA, no golden circle or anything, then you're not in a massively worse position really. You can fight your way to the barrier, or if you want to really enjoy the show, stand just in front of the FoH mix position (best spot in the house as it's the place that sounds and looks best - the show is created around that position).

If I were you, I'd ask the promoter if they could send you a letter or something you can print out and take with you on the day to show the door. Frankly, promoter's guest is a bit of a result - usually very good tickets, lounge access, etc.

paddyrg

PS - maybe ask the promoter for the name of their 'rep' for the event