Ikea refusing repair on 4 month old sofa

circuit

(Sorry - title should say 5 month old)

I bought a sofa from Bargain Corner at Ikea on October 30 last year. It is a £500 sofa, but was reduced. I don't have the receipt but have sent Ikea the bank statement showing 3 transactions at the store on that day.

The sofa has partially collapsed in the middle (think the spring has come off).

To organise repair, Ikea want the card number we paid with. I have sent them this information and weirdly it does not match their records. So as a result, Ikea is refusing to send anyone out to look.

I quoted the 10 year guarantee, but they said Bargain Corner items are not covered because they are 'sold as seen'.

When pushed again, they said I can take the sofa back myself for a refund. I think this is unreasonable as I cannot even lift one side of it to move it.

I believe any sofa should last more than 5 months, regardless of the fact it was in Bargain Corner and regardless of the fact I don't have the receipt. There are sharp metal points sticking out and I am having to use a footstool to stop my toddler going near it.

Could anyone help me understand what my rights are please?

bod1467

How did you pay? (You say Bank statement - does that mean you paid by debit card?)

Sale of Goods Act says that within 6 months from purchase then any fault is presumed to be inherent unless the seller can prove otherwise. It also does NOT say that a receipt is required, merely proof of purchase - a bank or credit card statement is legally-acceptable proof of purchase.

SuperHan

Sale of Goods Act says that within 6 months from purchase then any fault is presumed to be inherent unless the seller can prove otherwise. It also does NOT say that a receipt is required, merely proof of purchase - a bank or credit card statement is legally-acceptable proof of purchase.

But IKEA are offering a remedy - a refund.


How did you get the sofa home in the first place, OP? They used to refuse to delivery Bargain Corner items, so if you managed to get it home yourself, it's reasonable for them to expect you to bring it back yourself too.

Alternatively, they may be able to come and pick it up from you for a charge?

oldoakey

You could always turn the sofa over and remove the bottoming fabric and re hook the spring back on. Its not a difficult job and would save you the hassle.