Natwest Business Account Problems

tomupton

Hey All,


I hope your all having a wonderful day and looking forward to the weekend?


Hopefully I'm posting in the right section here but I'm hoping someone maybe able to point me in the right direction for a bit of help or advice?!


I'm currently a small business and have a business and personal bank account with NatWest.


Over the last 12 months there has been a merger with my business account in which the account is being migrated over to a company called Williams and Glyn.


Since this merger has been taking place I've been experiencing endless amounts of problems with Natwest.


Below is a list of the problems:

1. Accessing my online account sometimes it works sometimes it doesn't.
2. No correspondence with a New Customer ID number for accessing my business account. On numerous occasions I had to request this from Natwest as whenever I used telephone or online banking the company couldn't recognise my business account details (as it had been changed without notifying me)
3. Every time I attempt to login to my online banking I have to populate all of my personal details e.g. Sort Code, Account Number, DOB, Address, Card number to get access.
4. I had to request approximately 3 times for a letter to be sent to my address with my new banking ID number, only on the 3rd occasion after complaining I received it.

The only saving grace is that I can successfully use the online mobile app to view my transactions etc. for my business.


Last night I needed to download my bank transactions to chase and invoice from my online business account. I ended up going around and around in circles trying to login and ended up not being able to even access it as my customer ID came up with 0000000. The funny thing is I've been business banking with Natwest now for 6 years and never had this problem until the merger. I then received an email message saying "thank you for registering with online banking" ironically with all my wrong details enclosed.


Ultimately I'm not too sure where I stand here with regards to NatWest's conduct of my business account. Every single month I'm paying for a Business Account but on occasions like this I cant even access it. What's even more concerning is that my accountant cant access my account either due to these problems which is then causing accounting issues.


Is anyone else having problems with this merger Natwest are performing? Also from a legal perspective where do I stand with this as surely this is negligence from their part?


Kind Regards


Tom

benniebert

tomupton wrote: »

Hey All,


I hope your all having a wonderful day and looking forward to the weekend?


Hopefully I'm posting in the right section here but I'm hoping someone maybe able to point me in the right direction for a bit of help or advice?!


I'm currently a small business and have a business and personal bank account with NatWest.


Over the last 12 months there has been a merger with my business account in which the account is being migrated over to a company called Williams and Glyn.


Since this merger has been taking place I've been experiencing endless amounts of problems with Natwest.


Below is a list of the problems:

1. Accessing my online account sometimes it works sometimes it doesn't.
2. No correspondence with a New Customer ID number for accessing my business account. On numerous occasions I had to request this from Natwest as whenever I used telephone or online banking the company couldn't recognise my business account details (as it had been changed without notifying me)
3. Every time I attempt to login to my online banking I have to populate all of my personal details e.g. Sort Code, Account Number, DOB, Address, Card number to get access.
4. I had to request approximately 3 times for a letter to be sent to my address with my new banking ID number, only on the 3rd occasion after complaining I received it.

The only saving grace is that I can successfully use the online mobile app to view my transactions etc. for my business.


Last night I needed to download my bank transactions to chase and invoice from my online business account. I ended up going around and around in circles trying to login and ended up not being able to even access it as my customer ID came up with 0000000. The funny thing is I've been business banking with Natwest now for 6 years and never had this problem until the merger. I then received an email message saying "thank you for registering with online banking" ironically with all my wrong details enclosed.


Ultimately I'm not too sure where I stand here with regards to NatWest's conduct of my business account. Every single month I'm paying for a Business Account but on occasions like this I cant even access it. What's even more concerning is that my accountant cant access my account either due to these problems which is then causing accounting issues.


Is anyone else having problems with this merger Natwest are performing? Also from a legal perspective where do I stand with this as surely this is negligence from their part?


Kind Regards


Tom

Williams & Glyn has always been a bank - I had a current account with them 35 years ago. Through mergers, buyouts etc it ended up being owned by the RBS. The name William & Glyn has been dormant for years. Nat West are now intending to re-erect it.

paddyrg

If the technical problems are interrupting your business, speak with your bank manager. If they dont offer tea and sympathy, walk a few steps to Lloyd's and tell them about it instead. Maybe I've been lucky, but I've never had a problem with them, and their current mobile apps are very handy.