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How Do I Enforce my Right to a Refund

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Comments

  • Tony_F
    Tony_F Posts: 24 Forumite
    I placed the order on the go-sim website but it was delivered by, returned to & vat charged by a UK registered company - ekit.com - so I assume UK law applies. Their customer services who I have been dealing with by email are based abroad & are very inept thinking they can impose their own terms & conditions. However as already stated, ekit has made a refund but deducted their p&p charges which I am disputing.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Tony_F wrote: »
    I placed the order on the go-sim website but it was delivered by, returned to & vat charged by a UK registered company - ekit.com - so I assume UK law applies. Their customer services who I have been dealing with by email are based abroad & are very inept thinking they can impose their own terms & conditions. However as already stated, ekit has made a refund but deducted their p&p charges which I am disputing.
    As in post #8 you appear to be saying that you are struggling to find time to fill in the form, I would suggest you forget about it.
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