MSE News: Co-op faces customer backlash following bungled system upgrade

JustD

After 2 weeks of messing around I can finally login to the web site only thanks to their twitter team. I dunno if its worth anyone's time phoning them as I've been promised 3 different call backs and nothing.... Their web site is so poor its beyond a joke. I want to leave after all this and my tariff has just ran out, but with what's going on it seems a risk as they seem so disorganised... Currently I'm stuck on their standard tariff, should I wait a few more weeks to see if things improve?


Thanks

RussLD

Yes, the Coop energy web site is absolute rubbish, and is still not working (27 April) Took me over 10 minutes just to log a meter reading yesterday. Still no way of seeing past bills and when I asked for a copy to be sent, they sent a pdf with no unit, kwh, btu information etc, just that I had used £x of energy with no detail of how the figure was arrived at. It's time to stop recommend Coop, We want cheaper energy bills but not at the expense of having no idea what we are paying for. Perhaps they should stick to selling cornflakes and leave the energy market to the boys who know what they are doing. Oh and if they need a web designed well, my 3 year old grand-daughter could do a better job.

modsandmockers

Today, there is an option on the dashboard to view the User Guide. The most interesting part of the User Guide is that there are several references to the difficulties which 'a small number of users are experiencing', followed by the statement that all the issues will be resolved by the end of May. Another month? Can you imagine the worldwide headlines if Ebay or Amazon were to offer this kind of customer service?

vickssinex

Well I can log in but still can't see anything-bills, meter reading options, nothing. I only know that the transfer has happened because the Co-op have taken a direct debit this month We have had no contact from them whatsoever since receiving the welcome pack in February.

scotty76

Applied to switch 19th March. No contact from Co-op whatsoever. This could be a very big mistake.

JustD

Anyone able to enter there meter reading yet?

foofi22

JustD wrote: »

After 2 weeks of messing around I can finally login to the web site only thanks to their twitter team. I dunno if its worth anyone's time phoning them as I've been promised 3 different call backs and nothing.... Their web site is so poor its beyond a joke. I want to leave after all this and my tariff has just ran out, but with what's going on it seems a risk as they seem so disorganised... Currently I'm stuck on their standard tariff, should I wait a few more weeks to see if things improve?


Thanks

How did you get the twitter team to help? Do you just 'tweet' them? Sorry don't know much about this twitter stuff

JustD

Ye I just wrote on their page how rubbish they have been of late, they then asked me to private message them with my details.

Still cant enter meter readings anyhow.

hop3y

JustD wrote: »

Ye I just wrote on their page how rubbish they have been of late, they then asked me to private message them with my details.

Still cant enter meter readings anyhow.

Now they've even stopped replying..

Yorkshire_Pud

Aaaaaaaaaaaaaargh!