PCP Enforcement / Parkshield Collection - appeal

Cant_earn_fast_enough!

Hi guys,

I've been reading various forums for years and making use of the good advice, but this is the first occasion I've needed to post and ask for assistance.

I am in the process of fighting a parking ticket, and if possible would like some advice on the next stage should be.

As i understand it, dates etc are useful, so here it is:

11/12/2014
Windshield ticket issued for 'no pay & display' at my local hospital (although I had paid and displayed).

05/02/2015
Notice to keeper arrives

11/02/2015
Appeal template used, and sent to PCP / Parkshield via recorded delivery

21/02/2015
'Appeal rejected' letter received from PCP / Parkshield

09/03/2015
'Liability Notification' received from PCP / Parkshield

ampersand

Don't use RD again - gives them a chance to refuse acceptance, but that's an aside now.
[ Free Cert. of Posting from PO is the only proof you need, given that a letter+1st-class stamp is deemed delivered within 48 hrs.]
#
Check this Thread https://forums.moneysavingexpert.com/discussion/4942921
and note c-m #3, plus guys Dad#4.
#
This current pepipoo post shows jolly Gladstones getting involved:
http://www.forums.pepipoo.com/lofiversion/index.php/t97509.html

Coupon-mad

I favour major complaint emails to the NHS Trusts, mentioning the Government's position in the Health Secretary's letter to NHS Trusts in August.

Some PPCs know to their cost that I favour complaints!! Fun fun fun...!

Mrs Angry

ampersand

c-m,
that copy of charlie hebdo is still yours if you want.
pm me:-)
Apologies for tiny hi-jack, op.

Cant_earn_fast_enough!

Excellent. Many thanks guys, I'm on the right track then as I posted a letter of complaint to the [FONT=&quot]Portsmouth Hospitals NHS Trust Patient Advice & Liaison Service on 05/03/2015, but am yet to receive a response.

Portsmouth NHS PALS only have a postal address online, no phone number, so I can't easily chase them up.

With regards replying to PCP / Parkshield, I'm tempted to send them a snotty, straight to the point letter, but as far as I can tell this would be pointless.

So to be 100% clear, at this stage (apart from the letters of complaint) is there anything else I should be doing?
[/FONT]

Cant_earn_fast_enough!

No worries ampersand, I've seen many of your thread posts by the way, keep up the good work!

Coupon-mad

http://www.porthosp.nhs.uk/for-inpatients/patient-support-and-advice/making-a-comment.htm

HTH

Cant_earn_fast_enough!

Well that's embarrassing! Thanks c-m, i'll get on to them now.

Cant_earn_fast_enough!

Quick update - have spoken with NHS PALS (very nice people too) and the complaint has been passed to Carillion, who have now been chased twice.

They promise to update me as soon as possible.

Cant_earn_fast_enough!

Update: As of this morning I have had a response from Carillion, which is quite disappointing to be honest. Please have a read, I welcome any suggestions on a response (at least something more polite than I was considering! :mad:):



Dear Mr xxxx

I write further to your email below, I confirm I have followed this up with Parkshield to obtain further information. I am now in receipt of their reply which is:-


The driver of the vehicle was issued with parking charge notice for failing to pay and display on the hospital grounds, the parking charge notice was issued to the windscreen of the vehicle.

The driver which we now know to be Mr xxxx, did not appeal the parking charge notice within the prescribed 21 days from the date of issue. The driver waited until the Notice to keeper letter was issued to the drivers registered address.

· Mr xxxx offered no evidence to indicate that parking had been paid at the time of event. No ticket was displayed and no evidence was provided retrospectively.
· The contents of the complaint to PALS makes out a completely different set of circumstances to the letter of appeal dispatched to the operator.

After reviewing the evidence and communication I agree with our internal appeals staff, the Parking Charge Notice was issued correctly.



Unfortunately, looking at all the facts, it appears the PCN was issued correctly so I am unable to request cancellation.

Kind regards

xxxx xxxxx

General Manager, Environment & Logistics

ampersand

How do they know this, Cefe? - 'The driver which we now know to be Mr xxxx, '
#
Assuming correct template usage/tweaking at this point:
11/02/2015
Appeal template used, 11/02/2015,
no driver i.d. given away?