Washing Machine Repair Gone Bad

fiisch

We have a three year old washer-dryer which had a drainage problem. We contacted a washing machine repair company who came out and worked on the machine and fitted a new pump, proclaiming it had been fixed some three hours later.


It transpired that in fact it hadn't, and the same issues were occurring. The repair company agreed to revisit and this time a debit card trapped in the pump (oops) was diagnosed as the cause. The engineer left and I successfully managed one load of washing, before the display went blank and the machine became unresponsive.


The company has been out a third time today and diagnosed the fault as a faulty circuit board, and quoted us an additional £300 to fix. Up until this point, we have only paid for the original call-out of £134.


Where do I stand in regards to consumer rights with this fault? Should the company repair the machine free of charge, or could the circuit board be considered a coincidence, but in fact unrelated incident? It seems hugely coincidental and given the botched attempts at repairing the machine first time round, I suspect that unwittingly the engineer may have caused the issue. However, I do appreciate the company's efforts in attempting to make good, and they have up until this point been reasonably responsive in attempting to resolve the problem.


To add insult to injury, we have sold the flat (washing machine is integrated) and will be moving out in August, so buying a new washer dryer would be annoying.