N Power! Shocking payment request!

Johnskelton

I left N Power in July 2013 and requested my final bill! In July 2014 they sent me a letter stating as there was an error in producing my final bill, any outstanding balance relating to my final billing period had been written off and I have heard nothing since! They have now sent me an email stating I own £153 from my account. I stated the letter to them today and the said they had written off £50 and I still owe the £153. Since I left back in 2013 I have never received this final bill but they said they will send it to me in the next couple of days!

Do I still have to pay this? I find it shocking that they say one thing in a letter and then come back 9 months later after the letter and 20 months since I left the flat!

zaax

It is shocking. Its like a supermarket asking for more money for a tin of bean you brought in 2013.

Keep a list of what you do and bill them for your time keeping in mind that Solicitors charge well over £200 /hour.

footyguy

zaax wrote: »

...Keep a list of what you do and bill them for your time keeping in mind that Solicitors charge well over £200 /hour.

Not forgetting, of course, that in the normal course of events, solicitors (legal) costs are not allowable in a small county court claim.

footyguy

Johnskelton wrote: »

I left N Power in July 2013 and requested my final bill! In July 2014 they sent me a letter stating as there was an error in producing my final bill, any outstanding balance relating to my final billing period had been written off and I have heard nothing since! They have now sent me an email stating I own £153 from my account. I stated the letter to them today and the said they had written off £50 and I still owe the £153. Since I left back in 2013 I have never received this final bill but they said they will send it to me in the next couple of days!

Do I still have to pay this? I find it shocking that they say one thing in a letter and then come back 9 months later after the letter and 20 months since I left the flat!

Well there are 2 different aspects to argue here, I would suggest

1. The 12 month back billing code
2. The fact they had previously written a letter to you saying they had agreed to write off any balance owed to them of the final bill (They can't now retrospectively limit such write off to £50)

I suggest you follow the suppliers complaint procedure, and if then necessary (I suspect it won't be if what you tell us is entirely correct) go to the ombudsman.