Claiming compensation from Vodafone

Jonny_Hants

Hi,

I transferred my vodafone private contract to a company account. Sadly the transfer was not completed properly and they have been taking money out of both my private account as well as my company account.

They have acknowledged this issue. and I am going through the process of getting the money returned.

My question is: its taken me over 40 hours on the phone to vodafone to resolve this matter. as well as them stopping all call out of my phone for 2 1/2 weeks.

What are my rights on compensation?
Is this something i take to Ombudsman? is there a formal process / response i should follow?

thanks
Jonny

macman

You can claim your quantifiable costs, plus a credit for the downtime. You can also push for a small goodwill payment,but there is no statutory right to this, since there is no SLA on a residential account.
You should follow Voda's own complaints procedure. Until you have received a deadlock letter, or received no reply within 8 weeks from your complaint, then the regulator will not look at it.
It's not clear if you have yet made a formal complaint: this involves a letter (not an email or phone call) sent headed 'complaint'. Once that's done, the clock is ticking.

Vodafone

Hi Jonny,

If you still need some help with this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

magicmaryann

hello,
wanted some advice what do i do about making a claim against vodafone?
what it is
i rang vodafone to apply a family pack i gave them my numbers my daughters who is 13 my mothers and my husbands they said you will receive a text to say your family pack will be activated soon i never did get a text but my family numbers did only it wasn't to say that my number has added them to a group instead it was a total strangers number which my husband called the number to see who it was only to find a strange man on the other end of the phone my husband explain to him what had happened he wasn't pleased with vodafone so he called voda to complain and told them he wasn't happy that they had applied a 13 year old girl number to a family pack from he's number that he knowed nothing about he told them that this was a case of child protection as she was under 16 they had given he's details and given him a 13 year olds details can anybody give me some advice as what to do and what my chances would be if i take them to court as it as corsed my daughter and the rest of us a lot of stress ant worry voda have admitted it was there fault and offered me £20 can anybody give me advice please?

JJ_Egan

Take the £20 save all the effort.

If as you say its child protection? contact the police .

If you go to court what are you claiming for ??