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Mistake on credit file, how to rectify?

Hi everyone,

EE have left a missed / late payment note in my credit file in Sep last year, after advising me via email to cancel my direct debit in early Sep (following the CISAS case which forced EE to refund all charges since April).

Wondering if anyone know how to get this sorted out and whom to contact? Many thanks in advance.

Comments

  • Tixy
    Tixy Posts: 31,455 Forumite
    As a starting point I would telephone EE.

    If that doesn't get it rectified then try writing a formal complaint to them.
    A smile enriches those who receive without making poorer those who give
    or "It costs nowt to be nice"
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