NTK from PCS on behalf of WY Enforcement

Saf_789

Will now wait to see what i get back.

Saf_789

enfield_freddy wrote: »

ongoing complaint to the BPA regarding PCS and there appeals system


"
perhaps you could look into PCS website , they ask you to fill in an online appeal , here http://www.parkingcsl.co.uk/appeals/form.php , however when you go to read there privacy statement , and then tick to say you accept it

a: it takes you to another company's website
b: the link is dead http://www.debtrecoveryplus.co.uk/privacypolicy/index.html

so to complete the appeal , you must accept unknown conditions implied by another company.

I have emailed them 3 times asking for the link to be fixed , of a copy by PDF , but just received tha automated "we will contact you within 28 days" reply.

please also note , that there contact email is not viewable on there website , and must be extracted from a previous email.


effectively there is no appeal service offered by DR+/PCS

thank you "


the BPA are not interested

You say you have an ongoing complaint and also that the BPA are not interested.
So is this ongoing or have the BPA told you that they will not follow this up?

MothballsWallet

enfield_freddy wrote: »

<snip>
please also note , that there contact email is not viewable on there website , and must be extracted from a previous email.

So, they're also in breach of the business website law (I forget what they're called now) that came into effect from 1st January 2007? (This one sets out what contact details must be on business websites.)

Freddy, have you considered reporting them to the Department for Business, Innovation and Skills (BIS) for breaking this law? I ask because the BIS might actually do something, unlike that toothless pack of muppets called the BPA...

enfield_freddy

Saf_789 wrote: »

You say you have an ongoing complaint and also that the BPA are not interested.
So is this ongoing or have the BPA told you that they will not follow this up?

It is not within the remit of the BPA as a membership association, to monitor private parking operator’s websites and the information provided on these. The code has no provision for the matter of email addresses. We have investigated the points originally raised and concluded our investigation with no breach of a point raised in the BPA AOS Code of Practice was found.
If you would like to raise the below points with the company concerned, we advise you to contact them directly using the email address you have previously corresponded with them below.
I’m sorry we are unable to assist you further.
Kind regards,
AOS Investigations Team

enfield_freddy

MothballsWallet wrote: »

So, they're also in breach of the business website law (I forget what they're called now) that came into effect from 1st January 2007? (This one sets out what contact details must be on business websites.)

Freddy, have you considered reporting them to the Department for Business, Innovation and Skills (BIS) for breaking this law? I ask because the BIS might actually do something, unlike that toothless pack of muppets called the BPA...

It is not within the remit of the BPA as a membership association, to monitor private parking operator’s websites and the information provided on these. The code has no provision for the matter of email addresses. We have investigated the points originally raised and concluded our investigation with no breach of a point raised in the BPA AOS Code of Practice was found.
If you would like to raise the below points with the company concerned, we advise you to contact them directly using the email address you have previously corresponded with them below.
I’m sorry we are unable to assist you further.
Kind regards,
AOS Investigations Team