BT (British telecom) Contracts for dead people

Mark_Z_111

I would like to know if this is entirely legal and if anyone has experienced this. I returned home to find my mother in tears after speaking to BT, she was told she would have to be put through to a specialist bereavement team because my father had passed away but before she was transferred she was badgered to death by a sales advisor until she agreed to arrange a new broadband,tv and phone contract, the main thing that upset her was when the advisor thought she was on hold and said he loved dead people because they are easy sales to someone in the office whilst he thought my mam was on hold, she was too upset and embarrased to say anything, she was finally put through to the specialist team and agreed they were very profesional and caring.
Now the legal part if anyone can help, as if the whole experience wasn't bad enough a few days later my mother received letters welcoming my father to his new 18month contract, when I called up on her behalf I was told that it was fine as the contracts had then switched to her name but should a contract have been done in my fathers name.

Any help would be much appreciated.

Get a grip bt . a specialist bereavement teams a very good idea but why let any tom !!!!!! or harry force a grieving person into contracts in the dead partners name:mad::mad::mad::mad::mad:

SeduLOUs

I'd presume that any contract that your mother was roped into would be null and void, as a dead person cannot enter into a legally binding contract.

The BT advisor has quite clearly taken advantage of the situation, so get on the phone and get this new agreement cancelled immediately. The original contract can be transferred to mother exactly as it was and then she can decide based on her recent experiences whether to take her business elsewhere once it is cleared up and in her name.

Make a formal complaint about the on hold comments, as the calls are likely recorded and the adviser will soon get the P45 he deserves.

VisionMan

The original contract is null and void. Any outstanding monies settled (gone).

Ask them to listen to the call. They'll find it (using a digital call logging system). The advisor will be sacked and the new contract cancelled. And my condolences on your loss.

pendragon_arther

I think this is a windup and if it is shame on you.

When my mum died I phoned BT who put me straight through to the bereavement team and they cancelled with no hassle and with no need to even see the death certificate.

JJ_Egan

As above BT Probate team really helpful .

BT_company_representative

Hi Mark z 111,

I am really sorry for any distress caused to your Mom. I would like to take a look at the details of your complaint. Please could you send me in your details using the link found in my profile.

Thanks

PaddyB

Mark_Z_111

I wish it was a wind up pendragon, but i'm not into wasting my time, And Egan I can imagine a probate team would be very proffesional, probate is for debts owed by a person after death, i.e dealing with an estate. This account was transferred to my mother so from what I know she had no dealings with a probate team, maybe if she asked for a new account but there was no account closure bill in my fathers name, especially since they recontracted him after he died.

Thank you BT, I would love you to deal with this, I am on my 2nd apparent callback regarding this matter which is due tommorrow. I was given yet again a reference number and am waiting to see if i receive the call tommorrow or whether it is a lie again as first one wasnt received.

But you can help me, please inform me of your companies procedure where advisors contract in a deceased name before account switching over

Mark_Z_111

pendragon_arther wrote: »

I think this is a windup and if it is shame on you.

When my mum died I phoned BT who put me straight through to the bereavement team and they cancelled with no hassle and with no need to even see the death certificate.

I've been away from my computer n had to come back, i'm appaled by your comments pendragon and I hope your ashamed of yourself. The circumstances of changing an account to a new name or closing are completely different and I never said every BT employee was out of order, I mentioned one advisor. People like you annoy me, If you dont like my post asking for help, Dont comment

pendragon_arther

Mark_Z_111 wrote: »

I've been away from my computer n had to come back, i'm appaled by your comments pendragon and I hope your ashamed of yourself. The circumstances of changing an account to a new name or closing are completely different and I never said every BT employee was out of order, I mentioned one advisor. People like you annoy me, If you dont like my post asking for help, Dont comment

Look, I have been on these forums quite a while and you would be surprised at the amount of first-timers who post imaginary situations just for fun. If you are genuine I apoligise. No, I'm not ashamed, I'm too adult and experienced.