Asda Price Errors

Hi there - I'm new to these boards and normally post on the pure money boards, so apologies if this is old news:

I do a 'main' grocery shop at Asda each week, and most weeks buy similar things. Probably half of my shop will be same items that I bought the week before, and the other half is very similar stuff, but with some variability in the brands and sizes of items that I might buy.

However, my point in all this is the frequency of price errors that I notice (shelf edge label versus the scanned price). Almost every second or third week I will find an error, go and queue up at the customer service desk and get it checked and the overpayment refunded. Asda also give me a £2 giftcard each time. There's never been an explanation why, but I assume it is a gesture of apology.

I now have quite a lot of these gift cards, and I wondered who else knows about this? Do other stores do the same thing? Have other people on these boards collected a lot of these gift cards?

I was thinking of complaining to Asda head office, as whilst the £2 cards are all well and good, I would much prefer to have confidence that these errors could be far less frequent, and the onus wouldn't be on me to memorise the SEL prices of like 60-70 items when checking through the receipts!

Comments

  • geordie_joe
    geordie_joe Posts: 9,112
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    edited 20 March 2015 at 7:30AM
    henrik1971 wrote: »
    I was thinking of complaining to Asda head office, as whilst the £2 cards are all well and good, I would much prefer to have confidence that these errors could be far less frequent,

    You can complain, but it won't change anything.

    There is always a delay between the price changing at the till and the sel changing.

    Someone at HO enters a new price for an item and the price changes at every till instantly. They then have to send the new label to each store to be printed and let the person who changes the labels know there are new labels to change. If that person is not sitting at their computer when the email arrives there is a further delay.

    You will always get customers who pick up an item after HO have changed the price at the till, but before the person who changes the labels has had a chance to do it.

    On top of that you will always get errors, labels not printing so not getting changed, items being in two locations but only one label being printed etc.
  • xHannahx
    xHannahx Posts: 614 Forumite
    I've noticed this a lot in asda. Yet rarely seen it in other supermarkets.

    Something else I see a lot in asda is multi buy offers that don't add up.

    I've a few pictures of Asdas inability to do maths on multi buys.

    Such as an item that was £2 each or two for £5!
  • dlusman
    dlusman Posts: 2,711
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    Someone at HO enters a new price for an item and the price changes at every till instantly. They then have to send the new label to each store to be printed and let the person who changes the labels know there are new labels to change. If that person is not sitting at their computer when the email arrives there is a further delay.
    Unless Asda operate a model different most of the others this isnt correct. In general , prices will only change overnight - and are set by HO in advance to change on a specific date - which gives time for the SEL to be printed.
  • Nada666
    Nada666 Posts: 5,004 Forumite
    xHannahx wrote: »
    Something else I see a lot in asda is multi buy offers that don't add up.

    I've a few pictures of Asdas inability to do maths on multi buys.

    Such as an item that was £2 each or two for £5!
    Every supermarket does this. Every supermarket would only charge you £4 for two. Have you ever been charged £5?
  • DPJames
    DPJames Posts: 999 Forumite
    How do you remember the shelf price of everything you pop in your trolley?
  • geordie_joe
    geordie_joe Posts: 9,112
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    dlusman wrote: »
    Unless Asda operate a model different most of the others this isnt correct.

    My neighbour works for asda and does the changes, she works during the day, never evenings or nights.
    dlusman wrote: »
    In general , prices will only change overnight - and are set by HO in advance to change on a specific date - which gives time for the SEL to be printed.

    Not in my store, or the asda my neighbour works in. We have talked about it several times and the price changes can come in at any time of the day.
  • System
    System Posts: 178,068
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    I bought four drinking choc sachets which should be £1. I know all the HCs are on 4 for £1, apart from the Options Indulgence (gold and brown wrappers) which are 3 for £1.

    The offer didn't come off. They gave me £2 gift card and the difference which was 30-40p.

    I know it isn't MSE to buy drinking chocolate sachets but with the jars of powder I tend to eat the powder raw.
  • henrik1971
    henrik1971 Posts: 202 Forumite
    DPJames wrote: »
    How do you remember the shelf price of everything you pop in your trolley?

    I don't remember everything, but I have a feeling about certain items, and I tend to remember those. TBH, I do probably know most of the prices. I have one of those brains that remembers useless stuff, like every phone number we've ever had, etc.etc.

    Just about the price changes: I used to work at Safeway about 20 years ago in 'price indications'. In those days, the SELs would be printed off on a Saturday -hundreds, sometimes thousands of them. They would be torn and sorted into aisles/categories. Then, once the store closed on Sunday at 4pm, a team of people went round doing all the label changes. It used to take anything from 2-3 hours to all night depending on the number of changes that week. The new prices went live on the tills when the store opened at 8am on Monday. Doing it the other way around would be disasterous! There were the occasional odd mid week changes, but literally a few at most.
    The regime for test scanning and checking and rechecking was almost military. If you didn't do it, there was a huge fuss and the company took a very dim view.
    Not sure if it's true, but they used to say that Trading Standards would fine the company something like £3000 per item if they did a spot check and found price errors.
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