Kwik-fit or Kwik-futz... Avoid them!!!

colino

Kwik Fit need to fix all of that, at their expense and if they need time (they don't) they provide you with alternative transport.
I can understand their use of a computer memory saver in a fast fit environment. Initially it was a time saver as you didn't have to hunt down the radio code and reprogramme it when you switched the battery. Nowadays, even some very ordinary cars share more exotic cars systems and you have to allow all of the systems (multiple) ecus to go to sleep. Otherwise there can be strange and unusual faults created, or weird and wonderful, "wake-ups" to be performed to get the car back to normal again.
Essentially, for tyres, exhausts and a/c, get a quote from KF. Anything else, run away.

Chockolate

Took my car into a kwik fit dealer many years ago for an MOT after seeing some advertisement about it being free.
As the car was only just 3 years old and been given a major service I took it to my local krook fit for the free MOT, went away for an hour, came back and was told that it had failed on the following faults:
1, The headlamps were mis aligned,
2. The brakes were faulty
3. There was too much play in the steering.
I explained that it was impossible that those faults could have been detected as the car had been given a major service at the main dealership 5 days earlier.
They continued to argue the point. In the end I had to take my car back to the dealer and tell them about the failures. They checked everything and said that there were no faults with the vehicle.
The mechanic who serviced my car telephoned krook fit and had it out with them. In the end I got krook fit to pass the MOT. No need to say that from that day on I avoid kwik fit like the plague.

smith007

Thanks all responders for advice and suggestions.
I plan to get KW head office to propose a solution, since it's clearly theirs to solve. Going back to the KW site itself is not an option since they clearly are incompetent...
It might involve them paying VW to fix it... But I'm not holding my breath!
Was hoping one of their customer service reps would pickup the post (faint hope).
Guess these things are sent to try us...

enfield_freddy

no Kcap fit rep listed on site , , good luck

harveybobbles

Since when have rear door locks been part of the MOT..?

captainawsome

harveybobbles wrote: »

Since when have rear door locks been part of the MOT..?

Since kwikfit could scan some money out of a customer for one failing I'd imagine

enfield_freddy

rear doors have to open and close , from the outside and the inside ,unlike police astras and police vans rear doors

mrmot

Rear doors only have to open from the outside, front doors need to open from both the outside and inside.

benson1980

I'd say the VW dealer sounds far worse. Can't diagnose an electrical fault in their own car without a £300 up front fee, plus another speculative £700-800 on a woolly diagnosis of the problem.